Carter Bros Ace Hardware is a well-loved neighborhood store known for its friendly and helpful staff. Customers appreciate that, despite its downtown location, the store is surprisingly large and well-stocked with a wide variety of merchandise for DIY needs. Many reviews highlight the staff's knowledge and willingness to go the extra mile, often adding humor and friendliness that leave customers with a smile. The store maintains a family-like atmosphere, similar to traditional hardware stores, and continues to provide personal service that makes it a trusted local spot. Prices are generally comparable to big-box stores like Walmart, and the store is praised for meeting most home improvement needs within a small space. Customers also note that Carter Bros Ace is more helpful than larger chains like Home Depot or Lowes, especially when it comes to specific or unusual items. The store is clean, orderly, and well run, though a few reviews mention minor issues with customer service, such as reluctance to provide bags for disabled customers. Overall, Carter Bros Ace Hardware is seen as a community-focused business that offers quality products, knowledgeable staff, and a welcoming environment, making it the first choice for many local shoppers.
Very helpful staff down in the hardware section....very full selection even if they didn't have the odd ball thing we needed
May 2026
Carter Bros is stepping back in time. They have things from the past & new items you hadn't thought of. Extremely well organized. If you need a screw that is impossible to find anywhere else, they have it here. Really knowledgeable employees so willing to help!
April 2026
The best old fashioned customer service anywhere. perfect when you know just enough to start and they add to the confidence that pushed you through. Thank you for keeping it real and keeping it friendly
