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November 2025 by Tofu Miata
A great financial institution to get all your money stolen from you here. They won't reimburse you even though the transactions are clearly fraudulent. Absolutely ridiculous. Do not bank here.
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November 2025 by Sean Moran
Had a great experience! Kendall was super helpful and took the time to sort out an issue that another branch (including the one in Truckee) wouldn’t help with. Everyone here was really nice and made the whole thing easy. Big thanks to Kendall and the team!
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June 2025 by Timothy Sandstrom
Chase bank offers shit for service at all atms in reno. Crappy hour and atms that don't work
Com on chase
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September 2024 by Kevin Maldonado
Drive through ATM is always out of service or broken in some way. The card reader at the front door for the indoor ATM has been broken since I joined this bank 4 years ago, so I have never been able to use the ATM that’s inside after hours. Highly advisable for the chase franchise to send technicians to this location to fix all these features. Not a good look.
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September 2024 by Abrar Khan
Unprofessional and untrained at their jobs. Banker Nora wasted like 20 minutes of my time. Took out 2 large deposits and she didn't ask for verification as she was supposed to. Then after everything this done, her boss runs outside and asks me to come back inside to provide my ID, address, etc to verify my identity...
I'd avoid this branch if I were you.
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May 2024 by Ruben Herrera
Chase bank is obsolet
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November 2023 by Erick Slavin
The atms are always broken. Walk up is never available after hours. Guy inside said it’s getting fixed and that I should visit a different branch to use the atm. Doesn’t he think if there was a closer branch I would be visiting it. That was two months ago. Drive thru doesn’t accept cash deposits most of the time. I also work bankers hours so this is extremely inconvenient. Went to get cash out tonight and it said transaction denied. No reason given. I watched the vehicle behind mess with it a few times also. Changing banks cause of this. I also read someone else’s review from 2 years ago saying they had the same problems with the atms. Come on chase. Fix it already.
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September 2023 by Louis Orellana
Inside ATM is not available on weekends, drive thru ATM had no moneyI'm not impressed by chase bank ?
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July 2023 by John B.
Went there for a 12:00 appointment to open a new account. No where to sit, kids using furniture as jungle Jim's. 5 minutes later I left. If this is the first impression....
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June 2023 by Sophie R.
I just opened a checking account here and had the best service i've ever had. A man named Ray took care of me with such patience and took time to go above and beyond! Could not recommend this bank or this employee more!
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April 2023 by Marlene S.
I agree; worst bank customer service I have ever experienced. NO ONE knows what their doing. And yes, they DO hold checks and drag it out as long as they can. Its going on 5 months now just trying to get a check issued!! They say I will call you back "today" to give you an update. Never do they call. When you call them to say," you were supposed to call me today", then they get off their rears and make a phone call. We must have talked to 15 different people, from here to the call centers somewhere! NO results. Every single time we have walked into that bank, their sitting around BSing with their co-workers instead of doing their job. Its "incredible"! After going in "again" the other day, now they say its going to be another 3 weeks!!! Unacceptable! Its time to contact J. Dimon, CEO.
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March 2023 by Dani I.
Worse bank ever, they hold checks and when you ask for help they don't do anything at all! I don't recommend this bank at all! Horrible customer service
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November 2022 by Q M
Just here to warn the people that are down on there luck. If you get a bank account here, know they have a feature that you can put a paycheck into your account from the atm. But they fail to tell you that once you put your paycheck into that atm. It tells you part way through it'll take 7 days to get your money. But it will not let you cancle. you can only continue. If you are one of the unfortunate people that have done this don't bother calling customer service I promise you the system is way to automated for anybody to do anything lol. So if your thinking its a good idea to cash a paycheck at a place that only deals with money. You would be wrong. go to that sketchy place you were thinking about first they will give you your money that day and save you time from not having your money on the day you needed it.
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November 2022 by GLA Grandpa
It was good
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November 2022 by Jesse Carwin
This place is total rip off. $10 fee to cash a check issued by them. Just another reason I will never do business with this "business".
