Emigrant Storage in Reno is known for its friendly and helpful staff, making it a reliable choice for both personal and business storage needs. Customers appreciate the secure facility, with features like ground management and high security standards. Many reviews highlight the ease of access, with the ability to reach storage units at any time, and the straightforward policies that make managing storage simple. The facility offers a variety of options, including outdoor parking and enclosed units, accommodating different storage requirements. The staff, especially individuals like Zach and John, are praised for their patience and willingness to assist with issues such as lost keys or other complications. Customers feel confident in the security and management of their stored items, citing the location's proximity to the airport as a plus. Many mention that the business is flexible and understanding, especially during difficult times, showing a genuine effort to support customers. However, there are some negative experiences noted. One customer faced poor customer service, with unprofessional behavior and issues related to signing up for automatic payments and late fees. Despite this, overall reviews suggest that Emigrant Storage is a solid, dependable, and convenient option for storage needs in Reno.
I stored a car in an enclosed storage unit for a few months, I live in Massachusetts, and had to fly home leaving a car. Everyone I dealt with in was truly friendly and helpful. If I need storage in Reno again i wouldn’t look anyplace else.
September 2025
Really solid storage, friendly people - they even noticed when I left for 2 weeks and confirmed with me that i would still need the spot. Most places will keep billing you for eternity, really a nice touch. Would suggest. I used their 30' outdoor parking.
April 2025
Easy to rent, gate codes, secured, multiple sizes, not 24hrs anymore
