Land Rover Service Center in Reno is known for its friendly and helpful staff, especially Zoe, who consistently provides excellent service. The team of qualified technicians is ready to assist with a variety of service needs, including oil changes, tire rotations, brake pads, and transmission problems. Customers appreciate that the service department goes above and beyond to stand by the vehicles they sell, offering thorough support even for used cars purchased “as is.” For example, when a customer experienced issues with unsafe tires shortly after buying a used vehicle, the dealership’s manager took the time to inspect the car and rotated and balanced the tires at no charge, resolving the wobbling problem and demonstrating a commitment to customer satisfaction. Routine maintenance appointments are handled efficiently, with timely updates and convenient options like free rides to and from the dealership. Customers have noted that appointments can be scheduled with ease, and the staff, including service advisors like Zoe, are attentive and responsive, often finishing repairs ahead of schedule. The dealership also provides quick turnaround times for urgent repairs, such as replacing headlight assemblies, and arranges transportation to ensure customers are not delayed. In addition to servicing Land Rovers, the dealership has a strong reputation for assisting with parts orders and vehicle purchases. Customers who buy vehicles or parts from Land Rover Reno praise the transparency, trustworthiness, and professionalism of the team, including helpful staff like Van, Nico, and Dan. Overall, the business is recognized for its friendly service, honest communication, and willingness to go the extra mile to ensure customer satisfaction.
Easy to schedule, service rep was friendly and professional and i was even able to pick up the vehicle after hours. 5 Stars all around. Everything was completed as discussed and a nice car wash to top it off!
October 2023
Zoe's a slay ------ girl boss for real, topped off my coolant ----highly recommend will be back for any problem
August 2023
Came back a few more times and it has been much better. Car gets completed for service on or before estimate.
