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January 2024 by Mark Schue
Beautiful store,nice friendly and experienced sales team
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January 2024 by Brenda Terschuren Rhodes
Macy’s furniture store from the sales associate to delivery and customer service is amazing, especially Esther at the Macy’s furniture store located in Reno Nevada. Thank you Esther you are a wonderful sales representative and I’m very thankful for you.!
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December 2023 by Eddie Beast
Walked in. Not a lot of selection. Nobody working there but one lady sitting at a desk
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November 2023 by Larry Gibson
I had the most terrible experience purchasing furniture at Macy's I purchased a 3 piece leather reclining sofa a Townsend Queen size bed a Townsend upright Chester drawer total amount $6112.45 The first bed was defective they ordered another bed the second bed was defective The delivery team was in my house and damage a lot of my personal items I contacted the store manager Carlos and ask him Would he come and verify and he told me why was I not watching them then I talk To my sales lady and she told me the same thing why was I not watching them I would advise anybody not to purchase any furniture from Macy's you would be better off going to scandinavian design or either mor Furniture By the way read the Macy's past reviews
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November 2023 by Kurtiss Gainey
Terri was amazing. She really helped me out and made sure everything was spectacular. She is definitely a keeper. A++++++++ 10 stars ??
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November 2023 by KimberlyAnne O.
They went above and beyond to help me figure out the style number/etc of the couch i wanted despite in the end, buying it online afterward! Fernando and Camila were the best!!
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October 2023 by Michael G.
Same old stuff, nothing new and exciting. I have gone there dozens of time and they don't seem to have anything of quality in stock. Disappointing when you build a new house and can't find any furniture close by!
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September 2023 by Diana Brill
The purchase process was smooth but the delivery was absolutely ridiculous. My mom is elderly and only has a land line she doesn't text the delivery was set for 3-6 then I was lied to and told they arrives at 5:27 when I asked my mom she said no one showed up I called back and was told someone would be there around 6:30 yet again that time comes and goes. I called back the next day at 7:30am nd was told the truck showed up at 6:57 and no one was home. My mom had been home all day waiting for these guys. No one called and can't get texts because she only has a landline. No one rang the door bell or knocked on the door. The delivery service guys did not do their due diligence. It's absolutely ridiculous that we can't even have them attempt delivery the following days because it takes a whole new process to re-inventory the items and then get it scheduled, we probably won't see the mattress for antober month. DONT waste your time buying from these guys.
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August 2023 by B W
A wide selection of furniture and great, personal service. Not pushy salespeople.
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August 2023 by Brian W
A wide selection of furniture and great, personal service. Not pushy salespeople.
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March 2023 by Denise C.
I loved the sales people.I loved what I bought!Then the delivery drivers didn't show up twice despite saying continually throughout the day they would be arriving. Each reschedule pushed delivery out 4 more weeks.
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March 2023 by Eileen R.
Thought Macy's would be reputable and sell what is represented on their floor.. The chair I received has same lights. Cup holders & power just is an ugly recliner.
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February 2023 by Ruby B.
My hubby and I had the best help at the Macy's furniture store today. Linda helped us so much in the mattress department. She has been working there for over twenty years and we remember her from previous purchases. She is a true professional and most importantly kind and caring! Then we went browsing around the dining room sets and we were helped by Terri. She too was extremely kind, funny and very helpful!! She is another knowledgeable professional! It's always a pleasure browsing and shopping at this store.
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January 2023 by Candi Telfer Hill
Bought a nice Ladlow loveseat. Comfortable and reasonably priced. Great service. Tammy took good care of me.
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December 2022 by Candi “Midtown Mumsey” Telfer Hill
Bought a nice Ladlow loveseat. Comfortable and reasonably priced. Great service. Tammy took good care of me.