Pottery Barn is a well-established retailer known for expertly crafted home furnishings and decor since 1949. With a strong presence in both physical stores and online platforms, Pottery Barn offers a variety of products, including furniture, bedding, and accessories to help customers create beautiful and comfortable homes. The Reno location stands out for its exceptional customer service, particularly from team members like Sharon W. and Marilyn. Customers have praised Sharon for her incredible knowledge, kindness, and attention to detail. She has gone above and beyond to help shoppers track down items from other stores and has made the ordering process smooth and stress-free. Marilyn is also noted for her friendly and helpful approach, guiding customers through their shopping experience with great knowledge of the stock. While most reviews highlight superb customer service, there are mentions of mixed experiences, such as challenges with product availability and checkout processes. However, the overall sentiment reflects a positive shopping atmosphere with dedicated staff willing to assist customers in finding exactly what they need. Pottery Barn remains a go-to destination for those looking to enhance their home decor.
Sharon was exceptional during my trip to this Pottery Barn. She was incredibly helpful in assisting with a big order of last minute items. She was so sweet and made my experience easy and stress free!
February 2025
Superb customer service and excellent products. Despite my difficult schedule with my work, the design specialists/customer service agents were very understanding and incredibly helpful. Thank you!!
November 2024
Nothing like walking into a beautiful, way over priced, uppity store and never having anyone acknowledge you’re there. The women who work this store need lessons on customer engagement and just plain common courtesy.
