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November 2023 by John Wineman
I was asked if there was anything that they could do to make my move in better I said you have done more than I could ever imagine thank you.
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October 2023 by sue Rosewood
The rental agent was very helpful and courteous.
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October 2023 by Logan Wheeler
I've reached out to Public Storage multiple times regarding people living out of their units. I left a message via phone and finally spoke to somebody after almost a month. Customer service is something they don't excel in. They told me the issue had been resolved and also mentioned that if I see the people there again, ask them to leave. Maybe hire security? After thinking the issue was resolved, I went to my unit the same day to check on my belongings and one of the "residents" was looking into my unit while it was open. I left, came back 2 hours later, and he was still there. I'm thankful that I have insurance on my unit. Fix this. This is unacceptable.*Photos attached are from both times I went to the location*
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October 2023 by Mohalapua Banner
I have had the best experience with Kristyn the manager at Public Storage!! She helped me navigate through going through a transition of banks that left my autopay in shambles! Great customer service and personality!!
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August 2023 by Jordan Huelskamp
Thank you to Manager Kat, for 7+ years of storage excellence and help finding the right facilities to drop our garbage and recyclables.
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August 2023 by L Buck
Over the last 1 1/2 years our storage unit has gone up in price ever quarter. the original price was $225 a month. Our rent was raised incrementally to $380month. I thought maybe this was inflation but you can top and rent the same unit today for $225 today if you are new customer. Probably with a move in discount as well. Of course when you call you only get call centers that dont even seem to be part of this company.When I complained to the call center they said they would submit the request to the company and PS would get back to me. They never called or emailed me with the change in pricing. I just noticed my next bill went to $340. To be clear that is still $120 over the current advertised price.It's an interesting policy to charge your long time customers more than new. Whatever there are cheaper and bigger units available all around Reno. Avoid this company at all costs.I've rented many storage units in different states from public storage over the years. The changes to not having people at the properties and not being able to contact someone directly have gone too extreme. Zero customer service. Even the old office says "Talk to a person inside" and you go in and its a giant iPad like kiosk.On a side not the units are incredibly dirty due to the way the roof is open 1/3 from the back for ventilation. so much dirt inside. And the whole things on a slope that makes it hard to park and load and unload trailers.Avoid at all costs!
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August 2023 by Ann Chandler
Public storage raises rent after move-in to above market price. I paid $215/month for 10x10 (NO climate control). There was so much dust and dirt in unit from outside. It was impossible to keep clean. It will destroy your furniture. I moved to brand new 10x10 with climate control for $149/month. Also, there is no manager and no open bathroom on site. Customer Service never responded to my concerns about outrageous rent increases. Avoid this company. Also, the unit was filthy when I rented it. It took me an hour to clean it before I could move in. The walls and floor were covered in dust and dirt.
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August 2023 by susan wilborn
I had 2 storage units there for over 2 years. When I started to go thru the boxes because I didn't remember what was where They told me I was spending to much time on the property if I wanted to go thru the boxes to take them off property and bring them back when I was done So I took them off property and got a place 125/mth cheaperand bring them back when I was do and brin
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July 2023 by Llyn B.
Over the last 1 1/2 years our storage unit has gone up in price ever quarter. the original price was $225 a month. Our rent was raised incrementally to $380month. I thought maybe this was inflation but you can top and rent the same unit today for $225 today if you are new customer. Probably with a move in discount as well. Of course when you call you only get call centers that dont even seem to be part of this company. When I complained to the call center they said they would submit the request to the company and PS would get back to me. They never called or emailed me with the change in pricing. I just noticed my next bill went to $340. To be clear that is still $120 over the current advertised price. It's an interesting policy to charge your long time customers more than new. Whatever there are cheaper and bigger units available all around Reno. Avoid this company at all costs. I've rented many storage units in different states from public storage over the years. The changes to no having people at the properties and not being able to contact someone directly have gone too extreme. Zero customer service. Even the old office says "Talk to a person inside" and you go in and its a giant iPad like kiosk. On a side not the units are incredibly dirty due to the way the roof is open 1/3 from the back for ventilation. so much dirt inside. And the whole things on a slope that makes it hard to park and load and unload trailers. Avoid at all costs!
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June 2023 by Steve Goble
Decent enough place. The road is very off center though. Almost tipped a truck.
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April 2023 by cally Fornia
So easy to use through the app, I love that I can control access from my phone. I also appreciate how diligent the managers are here, and that they're accessable if I have problems with anything. I give them 5 stars!!!
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February 2023 by Dee Khot
I recently had the misfortune of interacting with Adriana, the property manager. I must say, it was one of the worst experiences I have had with customer service. Adriana was incredibly rude and unprofessional in her demeanor and her actions. Her lack of empathy and concern for the customer's needs was astonishing.Throughout my interaction with Adriana, she was not at all helpful and seemed more interested in being dismissive and cutting the conversation short. She showed no effort to resolve the issue or provide any sort of assistance. Her attitude was condescending and made me feel like she was doing me a favor by simply speaking to me.In conclusion, I would not recommend Adriana as a property manager to anyone. Her behavior is unacceptable and her lack of professionalism is a disservice to Public Storage. I hope that the company takes necessary action to ensure that their customers are not subjected to similar experiences in the future.
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January 2023 by J G.
Really great price and easy to use!There a lot to choose from but this is a great value
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December 2022 by Jackie Culp
Okay the dollar special that they have for the storage spaces is actually not a dollar mine came out to $52 they throw in a surprise lock for 1999 and you can return it but they'll charge you first they won't let you know they're going to charge you though and then you can take it back to the office and debit it back to your account is what I was told and there is a surprise $30 fee so my dollar special was $52 for 2 weeks that was my dollar deal
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October 2022 by Cyndi M.
great storage place...super easy to reserve and start moving stuff in...gate access code let me in and when I got to my unit for the first time there was a little security tab on the lock part...which I just pulled off and when I open the roll door there is a new lock and key and my rental agreement perfectly convenient by the door. place was empty and clean. no cobwebs, dust, whatever. so I have no complaints...I moved my stuff from storage on McCarran bc after 6 months they just started charging me over 200 for my unit that used to be 153. no warning no notice...I was shocked. and I had rented at this one before so I just moved back in...never had a problem with them raising the rent so frigging high...not without warning. so thumbs up!!!!
