Public Storage in Reno offers storage spaces to fit various needs with free reservation and no commitment. Customers can choose an online eRental to skip the counter and go straight to their unit. The facility is described as very clean, secure, and well-maintained by some long-term users with multiple units. The staff receives consistent praise for being helpful, polite, clear, and concise, with specific mentions of excellent customer service where employees go above and beyond, are patient, understanding, and work quickly to resolve issues. They are noted for being thoroughly informed about policies and for looking out for their client base. However, experiences vary. Some find the facility reasonably priced, while others call it pretty pricey. A significant concern is the lack of on-site personnel or security, which can feel unsafe, and there is no actual office to speak to a live person, requiring use of a machine or an 1800 number. One reviewer expressed frustration over losing a unit with sentimental items due to a payment dispute. Despite these issues, many report a great and easy experience, with staff assistance making the process smooth and even helping to significantly reduce monthly rental costs through proactive management.
