Red Wing in Reno offers a top of the line customer service and professionalism. The store provides the Ultimate Fit Experience, engineered to get customers into the perfect pair of work boots. Staff are always helpful and take the time to listen to needs, offering expert fittings and measurements. They help build a fit system tailored to specific needs to keep customers supported, comfortable, and safe. The recommended boots are extremely comfortable and great for work, noted for being very comfy and avoiding blisters during break-in. The service is described as excellent and five star, with staff going above and beyond. The store also offers comprehensive care after purchase, including complimentary oiling and lace replacement, plus access to shoe repair. While some items like the good insoles are expensive, the overall experience is highly recommended.
Awesome customer service from Amy and helpful in store foot placement with there perfect fit technology. First pair of red wings and they awesome.
July 2025
Top of the line customer service and professionalism. Erwin took the time to listen to my needs and fitted me perfectly in great shoes. I highly recommend seeing Erwin at the Reno store if you want to have an excellent shoe fitting experience!
May 2025
Good service! Replaced my boots with no questions asked.
