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October 2025 by P C
My size wasn’t in stock, which was disappointing because it’s a normal size. I ordered them through the store but weeks passed and they never got delivered. I reached out to Red Wing customer service and found out the boots I ordered aren’t estimated to be delivered for another 6 months and that the store I ordered from knew that when they ordered for me. This was never communicated to me. All the worker cared about was his commission apparently. I even told him I needed the boots as soon as possible for work. Very disappointed. Canceled my order and will shop a different brand.
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September 2025 by Semistock 77
Awesome customer service from Amy and helpful in store foot placement with there perfect fit technology. First pair of red wings and they awesome.
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August 2025 by K B
She kept telling me that my shoe size from the last pair I bought there was wrong and that I needed a much bigger size. Here I am 3 months later and I had throw away shoes that are almost $200 because they're entirely too big
*Editing to add that they asked me to call them and have left two messages and I haven't heard back
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July 2025 by marla mahach
Top of the line customer service and professionalism. Erwin took the time to listen to my needs and fitted me perfectly in great shoes. I highly recommend seeing Erwin at the Reno store if you want to have an excellent shoe fitting experience!
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May 2025 by Charley Hansen
After 15 years , the quality has definitely diminished, after bringing it to the staff,managers attention that my new boots are falling apart a second time, they offered me 5 percent off a new pair, you work hard a deserve better, there's a reason this is the smallest boot store around
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May 2025 by Christopher Brown
Good service! Replaced my boots with no questions asked.
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May 2025 by E Young
Great customer service!!!
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May 2025 by Oscar Martinez
Foot wear impressive, and quality shoes that stand out. Investing in good footwear is a must.
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April 2025 by King Pariah
Luke was incredibly helpful. Great shoes, easy to get fitted. Highly recommended!!!
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March 2025 by Daniel Graff
Amy is the lady you need to talk to. 18 years doing the thing! Try and understand as much about boots before you go in, and will expertly answer your questions. I am sure that if you know nothing, she will get you what you need. Communicate why and what you are looking for, and be sure to get measured. I thought I had one problem and she showed me how wrong I was. 5 star service. The good insoles are expensive, however spend your money where you spend your time!
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March 2025 by Todd Williams
Excellent staff. Great service.
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March 2025 by Billy Owens
Earwin was super knowledgeable and helpful, great experience at this location.
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February 2025 by Brian Goodwin
I went into yesterday to get a new pair of boots and a couple of pairs of insoles. My feet were measured and then I was given a couple different options. The boots recommended were never, ever something I would have picked on my own but are extremely comfortable. Thank you to the staff at Redwing Reno!!
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February 2025 by Justin
Always helpful good customer service, I love the boots great for work very comfy for work boots. Only boots to not blister me during break in.
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December 2024 by Chris Smith
I was just at your store and got helped by a lovely women who went above and beyond. She told her name is Amy and she was amazing. Was bright and cherry. And want to give her some recognition.
