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About Southwest Airlines
Southwest Airlines is generally regarded as a cost-effective and satisfactory airline. A primary benefit highlighted by multiple reviewers is the policy of two bags flying free, which is a significant value. The check-in process and customer service at airport desks often receive positive remarks, with agents described as exceptionally polite, super nice, and helpful. Similarly, many flight crews are commended for being absolutely amazing, kind, refreshing, happy, and for providing great service with a genuine smile. Passengers report overall satisfaction from check-in through luggage collection. However, experiences can vary. Some staff members, including agents at the desk, can occasionally seem to have a bad attitude or appear not very friendly. Operational policies can also lead to frustration; one passenger noted an expensive upcharge to change flights, which felt like bad business. While turbulence sometimes causes beverage service to be cancelled, flight attendants have been known to kindly honor expired drink coupons in such situations. Despite minor inconsistencies, many passengers express strong loyalty, stating it is their favorite airline and the only one they will choose within the US.
Great place to fly good service from Denver to Sacramento and then some other family members went down Denver to Reno
January 2025
Traveling today came up to the agent at the desk seem as if he had a bad attitude and not very friendly. But we're on our way
March 2023
3/11/2023 Early morning.. Yes, I purchased business select seats.. Yes, I checked in and got great seats for tomorrow..(of course the higher rate) Didn't realize I'll be sleep deprived tonite losing an hour of sleep.. lol!!
