Truckee Meadows Water Authority
Community Services/Non-ProfitsHours:
1355 Capital Blvd, Reno NV 89502 Hours
About Truckee Meadows Water Authority
Truckee Meadows Water Authority provides office service that is nice and helpful. When a payment issue arises, they say that mail delay issues can occur and suggest Auto Pay to avoid threatening letters. Calls about leaks are answered quickly; a person is sent the same day and the problem is evaluated and fixed, often at zero cost. The friendly woman on the phone is polite, concerned and takes information, then the issue is solved shortly thereafter. The water rights help desk gives clear and excellent direction for new improvements. Transfers of service to a new rental are walked through with charm, wit and a sense of humor, process is wonderful. Meter leaks are evaluated on a weekend and replaced without charge, even if concrete work takes a few weeks because of a backlog. Add a wife to an account is followed by a Congratulations card, a note that family members often do not send. The service is fast, friendly and amazing.
Most Recent Reviews
August 2026
Called for brown water in my tap, both representatives were extremely rude and dismissive, treated me like I was entitled for asking why my tap water was the color of ginger ale. Glad we can have a monopoly on services just so they can treat their customers less than sediment.
April 2026
They shut my water off when it was my next door neighbor’s didn’t pay their bill. Online billing is terrible. They obviously don’t care about their customers.
April 2026
They are not willing to work with anyone even elderly retirees on a fixed income. Inflation makes it harder to pay outrageous bills and reconnection fees. The person I spoke to couldn't decide how much I was suppose to pay to get my water turned back on. Not to mention another reconnect fee. Nothing but heartless people.
More Comments(143)
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