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March 2024 by Jess
Caitlin E was awesome.. she has exceptional customer service. Today on 3/8/2024 She was by herself working, and did an awesome job took care of everybody with a smile on her face. She deserves a raise. This place should be glad to have someone who works with a smile on their face, even though the place was packed and low staffed!!
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March 2024 by Debra Britton
Easy and fast
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March 2024 by Marife Nicolas
Easy check out. But final bills was not explained as total amount was more than doubled as agreed and signed
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February 2024 by Si Sellers
If a Zero star could be done I would have. This location is the worst in the district. The main shop isn’t able to hold down an employee or bother looking to hire so only 1 employee will be there to help 12 customers. Look at spending over 1+ hours to rent a truck or even buy a simple box. If you are looking into employment here my recommendation is STAY AWAY! They are always looking to hire for cheaper and kick higher paid employees to the curb with no reason. HORRIBLE MANAGEMENT AND HORRIBLE PLACE TO DO BUSINESS. STAY AWAY.
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February 2024 by Tracy Blair
1.30.24: Called earlier in the week to schedule my u-haul rental and car dolly. Customer service was helpful, communicative, and prompt during the entire scheduling process. However, the u-haul and trailer were at two different locations. When I picked up the auto trailer from this location, they were helpful and gave tips and suggestions on hooking up the trailer to the u-haul. This store wasn't nearly as busy as the Oddie location and was in and out in no time.
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February 2024 by Robert Townsend
staff were focused, friendly, and efficient from beginning to end of the process.
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February 2024 by Tim Richardson
We received top shelf service today. We picked up a trailer for the day and had a pleasant experience for the pick up and the drop off.
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January 2024 by Nick James
Don’t rent from this location The employees don’t want to be there doing their job as much as they don’t want you there bothering them.
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December 2023 by Ben Rhoden
The staff were incredibly rude to me for no reason other than me not fully understanding a question. I got treated like garbage and threatened to cancel my reservation after I confronted them about their attitude.
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December 2023 by Jason Del Real
The guy at the counter completely OVERCHARGED me when initially my reservation was for a cargo van.He took it upon himself to “upgrade” me to a box truck “at a discounted rate” but how can a $30 (approximately) charge and discount, equal $230!!!!And!!!A one way trip!!!With a drop off location in sparks?!!!When I live just behind the peppermill!!!And even told the idiot that I would be returning it to this location since it is close to my house!!!You guys are crooks!!Telling customers that you’ll get them a “deal for the inconvenience” only to charge them a completely different price!!That’s seriously theft.Not only was the clerk an idiot.But he was also extremely condescending but obviously incompetent as he could not do his job correctly but he had the audacity to ALSO be taking a personal call, SO LETS ADD UNPROFESSIONAL!!! AND THEN HE ACTS LIKE IM THE INCONVENIENCE?!!!!Wow. Talk about customer service at its finest! (Insert eye roll)If he had mentioned how much the charge would be and he was clear and transparent about it I would have said no.But he straight up lied!I will be contacting the manager. As I have already spoken with customer service.
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December 2023 by Teri Landa
The customer service is just not at this location. First time coming here and it will be the last. When we were trying to get things figured out in regards to our reservation it was met with a bit of hostility. The man that was helping the new trainee (the tall, ebony man, forgive me as I do not know his name as he would not provide it) constantly rolled his eyes at us and even laughed a few times, pretty sure he was high because his eyes were glossy and red and he had a very nonchalant attitude. I was trying to explain that we had issues with the previous location we went to (Oddie) and that the man helping us at that location (Miguel) told us we would get a discount for the inconvenience. It was not in the notes section so the man here (at Virginia) kept telling us "You either pay or you don't and then that's your problem". I ended up calling the store on Oddie to get it resolved because all I was met with was rude behavior at this establishment. Miguel, at the Oddie store, ended up calling this store to get things situated.After the whole pickup ordeal was over and we finally made it back to return the equipment, the same man I mentioned earlier was rude to me again. All I asked was where he wanted me to go for the equipment because the area where you usually return things had an unmanned trailer just sitting in the way. I guess all three of the gentleman at the counter last night 11/21/2023 were too busy goofing off on their phones. At least one of them actually cared enough to greet me when I walked in...I was not happy with the way me and my family were treated here, simply for asking questions and trying to get things figured out. Unacceptable.
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December 2023 by Imraan Shivji
After a horrifying experience renting our Uhaul from San Francisco we came to this Uhaul in Reno in order to fix our safety chain and they ended up finding a plethora of issues that SF didn’t seem to care about. Sydney and Josh were incredible every step of the way helping us with repairs, roadside assistance, and overall not losing our minds. They’re the reason we’re able to safely get on the road.
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December 2023 by sean kaufman
Sydney was an excellent employee and helped me with whatever I needed. I was in and out of the store within 5 min. I would definitely recommend this location for anyone who needs a moving van/truck.
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October 2023 by Brian Murphy
I very rarely give reviews. Many years ago, I had such a horrible experience at this location, so much so that I could have sued and absolutely would have won. The store manager at the time, only cared about his reputation. This place is a joke and avoided at all cost.
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October 2023 by Alicia Venegas
I cannot recommend this U-Haul to anyone in the Reno area.I went in yesterday & the workers were incredibly rude, standing around having personal conversations (loudly), & even calling customers profanities. I have never had such a horrible experience at a business before. Please save yourself the time & go somewhere else.
