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October 2023 by Celeste Coleman
Very helpful and friendly counter employee expertly made my transaction easy! A quick email to the store, and I was ready to send. FedEx sent me away because they couldn't help. Definitely my go-to location from now on!
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May 2023 by Shanna C
Friendly staff answers all my questions, and very helpful when it came to assisting with printing and emails.
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May 2023 by Sharon R.
This is the best UPS Store in the whole area. I used to live a block away and so this was my primary store. But now I am in Damonte and after trying other UPS stores, I always come back here. They are efficient and usually have three persons working instead of two. This make the line move faster. I am always shipping stuff out and this place make my life easier. I don't even mind driving out of my way to get here rather than take the packages to the store closer to me. I feel comfortable that my package will get to where it is going where a couple of the other stores, I leave not sure about the process. I don't like being stresses out about a lost package and this place I feel confidant in their service. And they are a good spot to take Amazon returns. It makes it a little busier but they get the job done.
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April 2023 by Kay M.
Through trial and error, this is now my go-to UPS Store. I even drive past two other locations because of the wonderful folks at the Wedge Pkwy/Mt Rose Hwy location. One store I went to charged me for an Amazon return, then didn't print the return label and it got sent back to me. And don't offer a discount - neither military or AAA. Another location was the same with not offering a discount for either of these. No more - I've never had a problem with this location and all their employees are friendly and helpful, even when there's a line of people - they don't get flustered or rude - they're consistently awesome. It's worth the drive!!
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February 2023 by Talia Irene
Do not use them! They let go of several customer service workers in the midwest and forced them to train people from Turkey to take their jobs. I have a friend who worked for them over 20 years and that is what they did to her. I also have a daughter on the east coast who worked at a store for over a year and gets paid $4 an hour less than men! Do not use them!
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February 2023 by Talia Irene (Sonna)
Do not use them! They let go of several customer service workers in the midwest and forced them to train people from Turkey to take their jobs. I have a friend who worked for them over 20 years and that is what they did to her. I also have a daughter on the east coast who worked at a store for over a year and gets paid $4 an hour less than men! Do not use them!
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January 2023 by David P.
The UPS store used to be a good way to send packages, but now it is just a joke. If you visit this location you better brings some snacks and a comfy chair because you will be waiting a VERY LONG TIME.
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December 2022 by Brandon Bennett
Won't answer phone. Not enough employees to help customers properly. Avoid this location if you can.
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December 2022 by Hazel Marken
Very helpful and knowledgeable. Thank you Kris for helping me with the service I needed.
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September 2022 by Oksana Timonin
Quick and easy drop off. Curteous staff at very nice location
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September 2022 by John P.
I don't know why I never thought of reviewing the UPS Store on Wedge Parkway before. I've been there many times over the years and more and more lately with Amazon returns. The staff there is always top notch. It doesn't matter which team member helps you they are all super helpful, responsive, efficient and friendly. I was there again today and as always, the same quality service. The owner of this particular store should be proud of ALL of his employees.
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April 2022 by Michelle P.
I love the staff and they are all so helpful at the ups store. They do a fantastic job mailing back all my returns to Amazon. The staff is so helpful in printing out my print jobs. So grateful they are down the street from me. Not even ups store is run as effectively or as friendly as the one on Galena! No Jon is ever to big or to small. Thank you Mike and Randall for having the best ups store in Reno.
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December 2021 by A A.
Unprofessional workers and a rude manager.we will never go back.... After complaining about a worker the manager penny told me why are u calling about this? I was over charged on a box and a shipment.
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November 2021 by Anil Shankar
The staff are go beyond their desk jobs to help you. Super helpful every time. Kind, efficient, and courteous. One of the best shipping stores in Reno.
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October 2021 by Enrique C.
Always helpful, knowledgeable, and the customer service is always on point. Makes me want to quit my job and work with this wonderful group of people. This location is the literal answer of, What can brown do for you?
