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February 2024 by E Fox
This store has THE BEST staff in town!
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December 2023 by Mr. Veech
J.C. was awesome. Everything was streamlined and I got exactly what I wanted and the service is better than my last carrier. I’ll probably be adding lines soon.
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November 2023 by Veronica King
The guy that helped me was over all nice and did his best to assist me. However my overall experience wasn't great. The wait time to be helped was over 30 minutes. I went in to buy a new phone and stated several times I wanted to pay for it in full. They reviewed my account and insisted I had a "promotion" to use that would give me my new phone almost free. I asked what the requirements where to use the promotion and I was told I only needed to upgrade my plan which was a $7.00 a monthly increase on my bill, that was all. I agreed to move forward, rather than just pay for the phone in full. Upon completing my transaction I was told I had to leave my old phone as a trade in to use the promotion. I was upset since that was not what was explained to me when I asked for more information on the requirements for the promotion and I wanted to keep my (just paid off) phone. When I asked why the promotion was not explained to me in full, they said, :we're sorry if you misunderstood us." There was NO misunderstanding, they did not disclose all the information. It was clear they care more about making a sale then the customer sitting in front of them. Extremely disappointment with location and would recommend going elsewhere for your Verizon needs.
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November 2023 by Greg Anderson
My salesman, Nick, looked into the best plan that would work for me regarding my purchase of a new iPhone and explained the pros and cons of each one and made it easier to make the correct decision for my needs. He was very knowledgeable and helpful.
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November 2023 by Hannah Nicholson
Devin was awesome to work with. He was so friendly, patient and helpful. We were very grateful for all he did to help us.
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November 2023 by Chris Ruona
See previous msg about Verizon's new policies for prepaid customers. The GREAT Victra agent told me the steps to get a prepaid phone activated ( buy one somewhere else, come back, speak to tech support to activate) then l gladly paid for assistance with setup, liquid glass screen, and charging block. I was SO RELIEVED.I believe Verizon should rethink their new prepaid marketing policy
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October 2023 by kami doma sherpa
The store people messed up my order and their reply was there is nothing we can do. The first day they said the payment was different and then the bill came different. They also didn’t disclose some fees to us. The customer service sucked and the people looked like they didn’t wanna work there. When we went there to clarify, they said we would have to call customer service and when we called customer service, they said we needed to go to the store. We also ordered iPhone 15 pro max with them and they kept on changing the delivery date. We ordered whatever color they had available for quicker delivery but they changed the delivery to another three weeks. At this point I was very frustrated at having switched my line from T-Mobile to Verizon. I switched bc my friend recommended it and they had the healthcare discount but I should have just stayed with T-Mobile …
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October 2023 by Paula Paredes
Devin was pleasure to work with he went above and beyond to assist me with transferring my service, selecting accessories, and ensuring a smooth transition of all my data. From the moment I walked into the store, it was evident that this individual was not just a salesperson but someone who genuinely cared about my needs.Throughout the entire process, his professionalism, kindness, and caring attitude were remarkable. He took the time to listen to my preferences and concerns, making me feel like a valued customer rather than just a transaction. He was respectful and attentive demeanor made the experience truly exceptional.What stood out the most was the dedication to providing excellent customer service. He patiently guided me through each step, explaining everything thoroughly and ensuring I had all the information I needed to make informed decisions. His commitment to keeping me informed and involved throughout the process was truly appreciated.I can't recommend this Verizon Wireless worker enough. His exceptional customer service skills and genuine care for his customers set a high standard for the industry. If you're looking for a professional who will go the extra mile to ensure your needs are met, I highly recommend reaching out to Devin. He made my experience seamless and enjoyable, and I couldn't be happier with the service I received.
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October 2023 by Natalie Fuller
Skyler was very informative, helpful,and friendly. Great experience. No wait,decent trade in!
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September 2023 by David Bronneke Bronneke
Great store and staff was in and out in no time. didn't have to wait or get on a list wait. Had everything I need. And the staff Skyler was awesome?
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September 2023 by Dean Chaney
Janet was a great help getting me a new phone.
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August 2023 by Cindy Stohlgren
We had the best phone shopping experience ever! Jaycee was generous with his time and expertise! Double his salary!
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August 2023 by Susan Whitenack
Went to the Verizon store on Mae Anne to see different styles of phones in person. The tech who assisted us was very kind in helping state what phones were in stock and what deals went on. Upon getting the phones and going through setting up a extra phone line she explained that each phone line had a $40 fee to set up the phones and transfer the information from another phone. I asked if we do this ourselves if the fee applies, to which she said she could apply a code to void it. Since it was a Sunday, she explained she was having difficulties obtaining that code and to contact *611 when we got home to have Verizon refund the $160 phone set up fees. I called Verizon and the customer service rep that helped me explained that they don't have any knowledge of the fee I was referring to and laughed that I was trying to get a fee reversed that doesn't exist and he would place a ticket to look into it. I called back 2 days later to look into the situation and was told no ticket existed and the current rep did not understand the fees I was discussing and she was as attempting to contact the store. After a brief pause she advised me to visit the store to further discuss the issue. After visiting the store, the manager assured me that the fee was a store policy to set up the accounts and upgrade the phones and perhaps I misunderstood the tech. I assured her there was no misunderstanding as we had to retrieve 2 of the 4 phones we purchased from another store, so it was impossible for them to even set the phones up. She then went into the back to call her manager. After she called him, she continued to advise that there must be a misunderstanding as that fee is the store policy and the tech explained the fees vs ordering online so I could have the phones in hand. This was incorrect as the fees were not discussed until check out and were stated as fees for setting up the phones and transferring information but would be waived if I took the phones in box home and activated them at home myself, which I did. The manager refused to refund the money again. Had the fees been properly explained I would have ordered everything online vs having another $160 incurred for a misleading charge. I would not recommend this store and would order online. We have been Verizon customers for over 12 years and have never been deceived in such a manner as this. Terrible customer service at the store and online.
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August 2023 by Susan W.
Went to the Verizon store on Mae Anne to see different styles of phones in person. The tech who assisted us was very kind in helping state what phones were in stock and what deals went on. Upon getting the phones and going through setting up a extra phone line she explained that each phone line had a $40 fee to set up the phones and transfer the information from another phone. I asked if we do this ourselves if the fee applies, to which she said she could apply a code to void it. Since it was a Sunday, she explained she was having difficulties obtaining that code and to contact *611 when we got home to have Verizon refund the $160 phone set up fees. I called Verizon and the customer service rep that helped me explained that they don't have any knowledge of the fee I was referring to and laughed that I was trying to get a fee reversed that doesn't exist and he would place a ticket to look into it. I called back 2 days later to look into the situation and was told no ticket existed and the current rep did not understand the fees I was discussing and she was as attempting to contact the store. After a brief pause she advised me to visit the store to further discuss the issue. After visiting the store, the manager assured me that the fee was a store policy to set up the accounts and upgrade the phones and perhaps I misunderstood the tech. I assured her there was no misunderstanding as we had to retrieve 2 of the 4 phones we purchased from another store, so it was impossible for them to even set the phones up. She then went into the back to call her manager. After she called him, she continued to advise that there must be a misunderstanding as that fee is the store policy and the tech explained the fees vs ordering online so I could have the phones in hand. This was incorrect as the fees were not discussed until check out and were stated as fees for setting up the phones and transferring information but would be waived if I took the phones in box home and activated them at home myself, which I did. The manager refused to refund the money again. Had the fees been properly explained I would have ordered everything online vs having another $160 incurred for a misleading charge. I would not recommend this store and would order online. We have been Verizon customers for over 12 years and have never been deceived in such a manner as this. Terrible customer service at the store and online.
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July 2023 by Ann Noble
Skyler was professional, friendly, patient (very!), and knowledgeable. I always felt confident in his skill and expertise in navigating our somewhat complicated process of switching our cell service to Verizon, as well as getting us set up with new cell phones and smart watches.
