“On September 20, 2024, I came in contact with Stacie Fischer who helped me purchase a gas range I needed, for an apartment. I paid by check. I put the delivery off until the 30th. She stated there would be a 4 hour window. "They would call me the night before. "They" never did! I am out of town about 25 miles North. When the deliverer called, they gave me 15 minutes. I told him, "they said" I would have an hour because I live so far from town. I'll make it as soon as I can. They got there within 5 minutes of my arrival. The driver & his bud were already paid, but because it's a "grandfathered" building, of course the size of the gas outlet was not the right size for them, so although they brought the range up to the 2nd floor, they would not install, so they brought the new one in, & took the old one out. I got my handyman to put it in. After going in, after the deliverers, I realized the rack for the broiler was not included. I headed back out to Spanish Springs store from Reno, & told Carol. Stacie was off that day, so Carol helped me, but said I had to call a certain number, & they would send it to me. I said, "How about the broiler pan? I didn't get that either!" When Carol looked it up, the computer showed that a broiler pan has not been included since 2007. What?! (I'm sure my Mom was rolling over in her grave!) ...An Italian family cook of 6! By the time I got home I had 2 calls from Carol, stating she didn't know why she didn't think about it, but 2 Managers & herself decided to give me a broiler rack from the same model in the store. They would put it away for me to pick up the next day. Carol was going to be on her day off. She would inform Stacie Fischer, who originally helped me with the purchase. True to Home Depot's word, there it was, as stated, the next morning! Not only did Stacie make sure I got it as promised, but she took me up to the Service Counter, calling someone in back, to make sure I got my money back for set-up, never done by their 3rd party drop-off guys, from the day before.
In all the times (years - at least 40,) I have come to Home Depot, this is the first time I have ever been truly helped, but it just goes to show...it takes a village to solve a problem(s)...2 workers, 2 supervisors, the lady in the back on computer to help me get my additional cash money the deliverers did not use for lack of installation; cash money back, because of my check, and it all started with Stacie Fischer, who wanted to make sure all went well, and I was satisfied, not only with my purchase, but with the service of Home Depot. You have a great employee there, & I loved the helping hand by the rest of the crew. You're finally understanding what it takes to solve problems! You should be proud of these workers who went above & beyond. (I was used to men "helpers" walking down an aisle, making that 1,000th of a second eye contact with a female, break that eye contact, and almost run to another aisle NOT to have to deal with a female "in a man's store.") After having this happen to me for so many years, here's what I learned, instead of being red hot about it...I'd run right after them, and yell, "Hey you, that just headed down another aisle after pretending not to see me..."(I'm 5' 5" & weigh 120,) I need your help!" (It would work every time! They'd be embarrassed back to the aisle I needed them on!) Thank you ladies! Great job! Patricia R.”
“I love Best Buy I go there all the time I get my Pokemon cards from there the staff is really friendly and I like going there for my collector cards because I know they're not going to be opened or repacked. It's super easy to go when I order online I just have to go and park and then they can bring it out to me or I can go and pick up from the desk and makes it very simple.”
“Rent-A-Center in Sparks is one of the best places to shop because of the amazing staff. They make you feel welcome and always go out of their way to help.
Ernesto, the store manager, is so helpful and friendly. He’s great at answering questions and making sure you feel good about what you’re getting. You can tell he really cares about the customers and the store.
Niki is awesome at helping you find exactly what you need. Whether it’s a comfy couch, a new TV, or something for your home, she listens and helps you pick the perfect item.
Robert is the muscle behind it all! He’s always delivering and setting up furniture and entertainment systems. He does everything carefully and makes sure it’s done right. Plus, he’s super nice, which makes the whole process even better.
Every time I pay my bill, it feels like I’m visiting friends. The staff knows me, and it’s clear they care about their customers.
If you’re looking for great service and people who treat you like family, Rent-A-Center in Sparks is the place to go. Ernesto, Niki, and Robert are the best!”
“I should have left this review a few weeks ago when it happened but luckily I got the card of the person who helped us. I just found the card!My 80ish neighbor was given a Samsung smartphone and smart watch. I'm an iPhone person myself, but I got her set up on her phone. Unfortunately, I couldn't get the watch to pair with the phone. We tried to make an appointment with the Geek Squad and could never make that happen either. My 5 stars reflects our IN STORE experience. Trying to get through on the phone or internet to book an appointment SUCKED. Zero stars for that part of the system. We decided to try a walk-in to see the Geek Squad. There were people ahead of us so I asked at the customer service desk, if she could make us an appointment. I explained our frustration about not being able to call for an appointment. A lovely helpful conversation ensued with Ashley V. She asked to see the phone and watch. Luckily there were no people in the customer service line. She kept fiddling with everything. We stepped aside as she helped people who did get in line. One of those people told us how much she loves BestBuy BECAUSE customer service is so helpful!It took a while but Ashley was tenacious and she finally got the watch talking to the phone! And she did not charge anything. I was honestly shocked. I hadn't had a very good opinion of Best Buy in general, before this. But mostly due to return policies and warranties. This was my first experience with customer service. And it was great. I'm thinking I haven't been to this store for several years. It seems like management may have changed. I love this BestBuy now. And I'm looking forward to going back. Thank you Ashley!”
“Hands down best used appliance store in the Reno/Sparks area! John, the friendly and handsome owner goes above and beyond to personally provide the product best suited to fit your specific needs! Leaving you feeling secure and confident with your purchase. He offers delivery and installation which takes away any stress or anxiety about the whole experience altogether. Wait, there's more. If for any reason your purchase requires maintenance in the future, John's got you. Give him a call and he will make sure to get it fixed and your get to keep your arms and legs! Prices won't break the bank! I won't go anywhere else for any appliances in the future and I highly recommend to anybody and everybody looking for apliances”