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“Very helpful and knowledgeable! I brought the old part with me. They knew what it was from ten feet away and were already looking it up when I got to the register.”
“Used the app to find if they had what I wanted in stock. But the location that the app gave me was nowhere close to where the associate that helped me find the product that I needed. I was buying a humidifier and the app sent me down the aisle that had the lights but apparently the humidifiers were up front in between the register and customer service. Someone needs to fix the location on the app when they move items. But I thank you to the associates that took me to the humidifiers and they did have the one that I wanted in stock.”
“Toni was very helpful in the rental process very knowledgeable of the product explained everything to great detail about what I would need to pay weekly or bi-weekly couldn't ask for a better set of sales people will definitely recommend this place to other people five stars for sure”
“Kyle is absolutely amazing and he should be commended for his efforts in making sure his customers are taken care of. His knowledge and willingness to assist us with what we need has redeemed my views and my recommendation is to always shop at this home Depot store because of his efforts. Thank you Kyle”
“Ben & Bob were able to help me find shower washers to replace and after much looking we found them! Thank you for the amazing customer service and being available and willing to help”
“My Kitchen and Bath Designer recommended Ferguson and, specifically, Mindi Seidel (Hynek), sales consultant. Mindi was great from the start. She helped me find my preferred JennAir line of kitchen products. Then, when we discovered that the JennAir Induction Range was no longer available, Mindi quickly found a Bosch substitute that was also the right size for my kitchen. (Problem solved.) Much later, when I was registering products, the online JennAir agent asked for a photo of the model number on the Hood, which I could not find on the installed product. Once again - here's Mindi, to-the-rescue: "Can you take the grates out of the hood and take a picture of the serial/part number that way?" Yes, I could! (Again, problem solved.) Mindi has always been willing to answer questions even after products were installed. It is so helpful to be able to stay in contact with the same sales person. I am very grateful for the good customer service at Ferguson in Reno.”
6:00 AM - 9:00 PM
5075 Kietzke Ln, Reno
Appliances
“I definitely recommend this place. I have been here about 4 times within these last month and every time I stop by to speak with someone everyone will call Eliud. He is so helpful whether it is plumbing, lighting, or simple door hinges and latches. I feel so comfortable asking him my silly questions he is so understanding, helpful and knowledgeable!”
“I can't say enough positive things about this place! From the moment I entered the building, I was warmly greeted by Hailey, who asked me a few questions to assist in getting me together with the right showroom -consultant, who ended up being Hollie.I was there to select and purchase various items for an upcoming bathroom remodel project. Hollie was not only friendly and personable, but super knowledgeable about these products (tub, toilet, vanity, sinks and various plumbing hardware that goes along with it.) Any time she wanted to be sure of something, we went back to her desk to look it up on her computer. I guess I may have taken close to 2 hours of her time, but genuinely felt like everything was nailed down upon my departure. I never felt like I was with a sales individual, but with someone who asked questions, listened to my responses and guided me in the direction of my best interests. A+ customer service!Both Hailey and Hollie are wonderful ambassadors for Ferguson Plumbing Supply. I'm SO glad I went there!”
“Home Depot always does a great job. Their customer service is really good and 95% of the time they have what I need. If they dont have it they can tell me which store most likely does. I can recommend about any Home Depot store in the Reno and Sparks area.”
“I ordered custom blinds and we(them/me) had reversed the measurements on the width and height, since it was a special order, refunds are not allowed. The returns cashier, blinds/curtains specialist, and manager(needed to approve the return) we're all amazing. This Home Depot goes above and beyond to take care of their customers. I never hesitate to buy from this store because if I need to take something back, these guys have a lot of empathy and treats each transaction case by case and makes judgements that go beyond store policy. Thank you store 3311! Your team rocks!!!”
“Went to buy a fridge. Friendly staff. We found the best price for a basic fridge. The salesperson helped me load it up to my trailer. With a credit card application we got a $100 discount.”
10AM - 7PM
3370 Kietzke Ln, Reno
Appliances
“I was very happy with the service I received from Suzzy and Gibran. Very comfortable sales approach, no pressure, very informative with all the details. Easy to communicate with. I highly recommend!If I can rate them with more stars I would!”
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“Love our experience in the store, especially with Francis (excellent salesman & a great help). When it comes to delivery, not as happy. We have furnished most of our home with them and just got a new washer.”