Bank of America (with Drive-thru ATM) is a very busy bank, like all banks, but is described by long-term customers as the easiest bank to work with. Clients report receiving five-star customer service, noting that staff are extremely professional, knowledgeable, helpful, friendly, smart, and kind. Employees are commended for making clients feel right at home, helping with complicated processes and making them seem quick and easy, and providing important assistance even on weekends. The bank has taken proactive steps to enhance cleaning procedures based on CDC guidelines and follows local restrictions on client capacity, which may cause temporarily modified hours. Customers are advised to use the Mobile App or website to check hours and services. While generally praised, one note mentions that a drive-thru kiosk was not accepting cash deposits, requiring a move to a different machine to complete the transaction.
