8:30AM - 5:30PM
1681 Glendale Ave, Sparks“Great wisdom here. The manager is always willing to talk through things before unnecessary purchases. Shop had been there since 1999, shows strength and great customer service. Rates are very manageable.”
10AM - 8PM
155 Los Altos Pkwy, Sparks“Great store e rvice at this best buy. Starts when you first walk in and they ask if you need any assistance. Always easy to find assistance if needed. They installed a cell screen protector. Also. ,computer tech was very knowledgeable.”
9 AM - 9 PM
155 Los Altos Pkwy, Sparks“I should have left this review a few weeks ago when it happened but luckily I got the card of the person who helped us. I just found the card!My 80ish neighbor was given a Samsung smartphone and smart watch. I'm an iPhone person myself, but I got her set up on her phone. Unfortunately, I couldn't get the watch to pair with the phone. We tried to make an appointment with the Geek Squad and could never make that happen either. My 5 stars reflects our IN STORE experience. Trying to get through on the phone or internet to book an appointment SUCKED. Zero stars for that part of the system. We decided to try a walk-in to see the Geek Squad. There were people ahead of us so I asked at the customer service desk, if she could make us an appointment. I explained our frustration about not being able to call for an appointment. A lovely helpful conversation ensued with Ashley V. She asked to see the phone and watch. Luckily there were no people in the customer service line. She kept fiddling with everything. We stepped aside as she helped people who did get in line. One of those people told us how much she loves BestBuy BECAUSE customer service is so helpful!It took a while but Ashley was tenacious and she finally got the watch talking to the phone! And she did not charge anything. I was honestly shocked. I hadn't had a very good opinion of Best Buy in general, before this. But mostly due to return policies and warranties. This was my first experience with customer service. And it was great. I'm thinking I haven't been to this store for several years. It seems like management may have changed. I love this BestBuy now. And I'm looking forward to going back. Thank you Ashley!”
10AM - 6PM
205 E Prater Way, Sparks“Jose was very knowledgeable and courteous. He had exactly what I wanted in stock for a decent price and being a single mother to four young children, affordability is the main concern.”
“Amazing local company! I have had to go to Technology Center several times for various computer and electrical issues. Whether it was hardware or software, they have worked miracles! Very professional, personable and reasonable. 10/10”