Geek Squad is a business that offers repair, installation, and setup services for a wide range of technology products at over 1,100 Best Buy stores. They handle repairs for computers, tablets, TVs, home theater systems, car stereo and GPS, cell phones, and home appliances, regardless of the brand or where they were purchased. Their agents are skilled in fixing most makes and models and can also show customers how to get the most out of their devices. Customers have praised the service provided by Geek Squad and Best Buy staff, highlighting professionalism and expertise. For example, a customer appreciated the meticulous care taken to apply a screen protector on an iPad, describing it as an art and skill. Another customer was impressed with the knowledge and effort of a salesperson who quickly found a suitable microwave hood combo, making the process quick and easy. Additionally, a customer purchased a Samsung mobile phone, which was ready for pickup within hours, and the staff offered to help set it up. Installation services have received positive reviews as well. One customer noted that despite a long wait of over a month for the installation of a TV and soundbars, the technicians were professional and efficient, completing the work in about two hours. They highly recommend the service, emphasizing the quality of the installation team. However, some reviews mention issues, such as delays in scheduled installations and challenges with certain products, like a rear camera for a truck, which required modifications and adjustments after installation. Overall, Geek Squad is seen as a professional and reliable service provider for tech repairs and installations, with some customers noting the need for minor DIY fixes or modifications in specific cases.
Ordered an unlocked mobile phone on Samsung website. It was ready for pick up here after a couple hours. The nice lady at the mobile counter even offered to set it up for me. Hunny is still stuck with her old phone. Lol!
August 2022
Jason the customer service guy was so extremely helpful. Nice store but the staff is what makes it so nice!!!
November 2021
Unbelievably knowledgeable, helpful and fantastic prices. The store manager was amazingly helpful as well as the young man that help me with my laptop purchase AND the other young man with the 2 TV's we purchased. We'll always go back there.
