Nurseries & Gardening in Sparks, NV

“On September 20, 2024, I came in contact with Stacie Fischer who helped me purchase a gas range I needed, for an apartment. I paid by check. I put the delivery off until the 30th. She stated there would be a 4 hour window. "They would call me the night before. "They" never did! I am out of town about 25 miles North. When the deliverer called, they gave me 15 minutes. I told him, "they said" I would have an hour because I live so far from town. I'll make it as soon as I can. They got there within 5 minutes of my arrival. The driver & his bud were already paid, but because it's a "grandfathered" building, of course the size of the gas outlet was not the right size for them, so although they brought the range up to the 2nd floor, they would not install, so they brought the new one in, & took the old one out. I got my handyman to put it in. After going in, after the deliverers, I realized the rack for the broiler was not included. I headed back out to Spanish Springs store from Reno, & told Carol. Stacie was off that day, so Carol helped me, but said I had to call a certain number, & they would send it to me. I said, "How about the broiler pan? I didn't get that either!" When Carol looked it up, the computer showed that a broiler pan has not been included since 2007. What?! (I'm sure my Mom was rolling over in her grave!) ...An Italian family cook of 6! By the time I got home I had 2 calls from Carol, stating she didn't know why she didn't think about it, but 2 Managers & herself decided to give me a broiler rack from the same model in the store. They would put it away for me to pick up the next day. Carol was going to be on her day off. She would inform Stacie Fischer, who originally helped me with the purchase. True to Home Depot's word, there it was, as stated, the next morning! Not only did Stacie make sure I got it as promised, but she took me up to the Service Counter, calling someone in back, to make sure I got my money back for set-up, never done by their 3rd party drop-off guys, from the day before.
In all the times (years - at least 40,) I have come to Home Depot, this is the first time I have ever been truly helped, but it just goes to show...it takes a village to solve a problem(s)...2 workers, 2 supervisors, the lady in the back on computer to help me get my additional cash money the deliverers did not use for lack of installation; cash money back, because of my check, and it all started with Stacie Fischer, who wanted to make sure all went well, and I was satisfied, not only with my purchase, but with the service of Home Depot. You have a great employee there, & I loved the helping hand by the rest of the crew. You're finally understanding what it takes to solve problems! You should be proud of these workers who went above & beyond. (I was used to men "helpers" walking down an aisle, making that 1,000th of a second eye contact with a female, break that eye contact, and almost run to another aisle NOT to have to deal with a female "in a man's store.") After having this happen to me for so many years, here's what I learned, instead of being red hot about it...I'd run right after them, and yell, "Hey you, that just headed down another aisle after pretending not to see me..."(I'm 5' 5" & weigh 120,) I need your help!" (It would work every time! They'd be embarrassed back to the aisle I needed them on!) Thank you ladies! Great job! Patricia R.”

“I wish I could I could give this place a 6 star review. We showed up with a complex task of building a fountain feature for a stage and their remarkable staff went out of their way to find products and solutions to achieve our goal. Even the owner called around for us to source products we needed. Ultimately, their pond whisperers, Adam and Trevor were able to source everything in house for us and made sure our fountain met our expectations. Adam went above and beyond to even test our system in the shop and ensure we had the results we were expecting. Hats off the the Rail City Garden Center staff and especially their “Sultan of Spillways,” “Pharaoh of Fountains,” “Water Wizard,” “Sorcerer of Splash,” and “Fish Fanatic,” Adam.”

“The service by Jerry is by far the best I have ever seen. Jerry is a wonderful person, great with kids and fur animals. He remembers your name and greets everyone boldly as they enter the store. He doesn't mind helping getting in there to do what is right and providing first class service. He should be the employee of the year based on his customer service. Epic guy!!”

“Went to Home Depot on Black Friday and Jerry was a warm cup of tea on a cold day! He was welcoming every single person that walked in and put smiles on peoples faces. Every time I go there he is always there with his bright and positive attitude! Jerry is the absolute best!”