Old Navy Outlet is a popular clothing store that offers a wide range of affordable and casual apparel. Customers often praise the friendly and helpful staff, with one sales associate in particular being described as "very happy, upbeat, and friendly." However, the store can sometimes be understaffed, leading to long lines during peak hours. The quality of the clothes is generally considered average, but the relatively reasonable prices make it a good option for many shoppers. The 30-day return policy has been cited as a potential drawback, with some customers wishing for a longer window. Despite these minor issues, customers generally have positive experiences at Old Navy Outlet, with one reviewer describing it as a "good store with nice merchandise" and another noting that they "had a great experience" and were able to save money thanks to the helpful cashier.