Verizon offers mobile, 5G home internet, and business services, available both in stores and online with options for in-store pickup, free 2-day shipping, and same-day delivery. The store can be very busy, and visits are often not quick but are informative. Staff are described as great, knowledgeable, and helpful, taking time to explain everything in an understandable way and to assist with upgrades. Some representatives are noted for their exceptional expertise and professionalism, securing good deals and providing clear information. However, customer service could be better, with some customers reporting being sent to other locations for help unnecessarily. There can be activation issues, and for specific problems like with a Samsung watch, the store may not be able to help, requiring customers to find workarounds. Overall, the experience varies, with many positive interactions highlighting knowledgeable staff, but also some inconsistencies in service and support.
Gabriel helped us this evening, he was friendly and knowledgeable, he answered all of our questions. We were extremely pleased with the service.
March 2025
Great store and staff. I come here for all my needs
March 2025
Andrew and the other guys who were working with him the night of 2/24/25 were all great. Andrew was very knowledgeable and explained everything to me and my grandma in a way we can understand it. One of the other guys helped entertain my 2 year old son while i talked to Andrew about upgrading my phone.
