Verizon offers mobile, 5G home internet, and business services, available both in stores and online with options for in-store pickup, free 2-day shipping, and same-day delivery. The store can be very busy, and visits are often not quick but are informative. Staff are described as great, knowledgeable, and helpful, taking time to explain everything in an understandable way and to assist with upgrades. Some representatives are noted for their exceptional expertise and professionalism, securing good deals and providing clear information. However, customer service could be better, with some customers reporting being sent to other locations for help unnecessarily. There can be activation issues, and for specific problems like with a Samsung watch, the store may not be able to help, requiring customers to find workarounds. Overall, the experience varies, with many positive interactions highlighting knowledgeable staff, but also some inconsistencies in service and support.
Chris helped me fight the battle that is administrative red tape, and I would not have been able to finish it all in one day without his help.
July 2026
Excellent customer service, Victor made the entire process quick and easy. He was kind, patient and walked us through each plan explaining all the benefits. Would recommend this location!
April 2026
had an amazing experience with victor upgrading my device. would love to work with him again.
