Surplus Furniture and Mattress Warehouse offers friendly and helpful service from knowledgeable staff like Marcus and Dylan. Customers appreciate how staff members take the time to understand their needs and explain available options. Many mention that they come in looking for specific items, such as dining chairs or furniture for new apartments, but often leave with more than they expected due to the store’s promos and accommodating staff. The delivery team is also praised for being friendly and helpful. Customers frequently highlight their positive experiences, recommending the store to friends and family. Overall, Surplus Furniture provides great service, a wide selection of furniture and appliances, and a welcoming shopping environment. Many plan to return for future purchases, trusting the store for their furniture needs.