SoftMoc is a leading lifestyle footwear destination with convenient locations across the country. They offer the best brands for women, men, and kids, including UGG, SoftMoc, Blundstone, Birkenstock, and HOKA. Customers can shop online 24/7 and collect SoftMoc Reward points on every transaction. The staff at SoftMoc are generally described as friendly and helpful. Customers have reported excellent service, with staff being attentive and quick in assisting them. However, some customers have experienced long wait times, particularly during busy periods, due to limited staff and stock availability issues. Despite these occasional challenges, SoftMoc is praised for its competitive pricing compared to other shoe stores. Overall, the business is well-regarded for its wide selection of quality footwear and its commitment to providing a positive customer experience.
Easily returned an online purchase at the Saint John store. Then was accidentally charged twice for another pair of shoes, but called the store manager Melissa and she had the issue resolved within a few hours and saved me another trip to the mall during the busy holiday season! Great customer service. Thank you!
November 2025
The staff were very nice and accommodating. It was a super quick visit to get blundstones. Over all it was great
October 2025
The employees were super nice and helpful, and I got the shoes I wanted. Would go again.
