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March 2024 by Britt G
Poor customer service. Felt like we were bothering the shop keepers. Store was empty of customers and it’s not hard to see why. Do yourself a favour and visit Quarks instead, awesome customer service over there!
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July 2023 by Dalia R
excellent service. Although we did not find what we were looking for, they helped us and directed us to other shoe stores in the mall.
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June 2023 by Heather Masten
Didn't feel the staff were very knowledgeable.
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June 2023 by Eduardo Reyes
Horrible customer service. The staff is so unprofessional, and so unpleasant.
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December 2022 by Josh Theall
I bought a pair of Bogs for my wife 2 weeks ago in the Saint John Nb store. they had payment issues that day and double charged me. i havent recieved my money owed and it seems lile i will never get it back. if i could give it a negative rating i would because that is theft.
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December 2022 by Curtis Stever
I stopped in today to look at some boots. As usual, there were no staff around. As I walked in, one older staff member said to a younger staff member, see you later and left. This left the one young lady to help the three customers standing in the store. She went to the back and emerged five minutes later. I got her attention and she brought me the size I wanted and left to the back again. I tried on the boots and walked around the store as more customers came in and started to try on the shoes that I could find on the shelf. I took off the boots and waited for the staff member to return. After way to long I put the boots back behind the counter, upon stacks of other merchandise that was strewn about and I left the store.I could have easily walked out with a new pair of boots and no one would have even noticed!As always, terrible customer seevice and sooo slow!
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September 2022 by Stephen P. M.
Decent shoe store in McAllister place but service can be hit or miss mainly driven by staffing levels and how busy it can get. This retailer has moved effective Jan 2022 within the mall to a location across from American Eagle. The new location is half the size of the former location. I personally find the best option is to order on line and pick up in store. On line will show you what stock and sizes are available at the local location.
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September 2022 by Kathryn Gasse
I was in the store yesterday and Lindsey is the entire reason for my 5 star review! Amazing customer service! My partner and I were being “those people” - walking in near close and asking about various shoes and sizes. Lindsey was extremely friendly, efficient and helpful. Someone who goes above and beyond for customers (for example, checking for my size in any shoe with dogs on them after I was interested in BOBS by Skechers with dogs). In the end, all our questions were answered, including ones that Lindsey anticipated we had. We had such a fun time and found some great options. I hope SoftMoc realizes how much this associate is giving their customers. Thank you!
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September 2022 by JM
It was super busy today but wow the service was fantastic! Everyone was doing their part and helping customers left and right. Had the pleasure of being assisted by Mariah who went back to get us 6 pairs of Blundstones before ordering us the perfect pair that will be sent directly to our door. Thank you for the great service and going above and beyond. It really did seem like the whole team was exemplary ????
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September 2022 by James
It was super busy today but wow the service was fantastic! Everyone was doing their part and helping customers left and right. Had the pleasure of being assisted by Mariah who went back to get us 6 pairs of Blundstones before ordering us the perfect pair that will be sent directly to our door. Thank you for the great service and going above and beyond. It really did seem like the whole team was exemplary ?
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February 2022 by Steve P. Mackin
Decent shoe store in McAllister place but service can be hit or miss mainly driven by staffing levels and how busy it can get. This retailer has moved effective Jan 2022 within the mall to a location across from American Eagle. The new location is half the size of the former location. I personally find the best option is to order on line and pick up in store. On line will show you what stock and sizes are available at the local location.
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January 2022 by Gordon Wetmore
Always great selection of shoes and boots for men and women
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January 2021 by Mr_Much
Horrible lazy staff, even worse management. No returns period.
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January 2021 by Phyllis Cameron
They do not carry 1/2 sizes
