Propane near Brentwood, NH

“Amy from the Milford office was amazing. We had a fussy new cooktop installation that she handled like a champion and got it working beautifully, and fitted like a glove. 5 stars ? ? ? ? ? .”

“Palmer Gas and Oil has both great pricing and excellent customer service. They really care about their customers and as a customer, you can really feel their care. If you’re looking for an oil and gas provider you can count on, check out Palmer Gas and Oil!”

“Last year I moved to New England and for the first time, I was faced with oil as a heat source. The previous owners of the home had used Leo's and so I decided to try them out. I couldn't be happier - they walked me through the entire process, have always delivered next day, and are always so helpful and friendly on the phone. I would recommend Leo's to anyone. Thank you so much for being such a great company to work with.”

“We have been customers of Buxton for at least 25 years and have always been happy with their service . Their drivers are friendly and considerate and they always show up when they say they will be there.”

“UPDATE:
The regional manager reached out and worked with me to figure out the issues. I would say that after this talk, I'm feeling much better about the company. I wished this hadn't happened to begin with, and for the process to not have taken nearly 6 months, but growing pains from a merger are real and I acknowledge that here.

All of my original complaints of unaccounted for fees + buyback credits were addressed, and some extra fees waived, after Josh looked through my account and found the discrepancies.

I liked the professional tone and speed at which the company resolved my issue, so given this was my only complaint (and a big one had it gone unresolved) I'm happy to correct my review to this new one.

ORIGINAL REVIEW:
Hartmann's used to be a good company that treated customers properly. After selling to Haffner's, however, the company (not its people) became one I would strongly recommend people against. There's nothing wrong if you're a typical large delivery customer. But as soon as you deviate from the norm, the company would rather lose you as a customer than break their mould.

Here's my story, which others can use to draw their own conclusions:

On the last year of Hartmann being Hartmann, we downsized our propane use such that the three 120 gallon tanks were no longer necessary. We called the company to replace the tanks with 1 smaller 50 gallon one but had trouble scheduling the pickup as they were busy. I delayed the switch since it didn't hurt anybody anyways and figured I'd give them a break in the busy season. Fast forward a few months and they come pick it up but they told me there would be a $350 rental fee charge for not having used the propane that season. I called and they quickly agreed to waive the fee since it wasn't really anybody's fault. That would've left me with roughly $800 credit for the propane I sent back to them (that was what I paid at the time for the fuel).

Around that time they sold the company to Haffner's. That's when things went south quick. I called them that winter to get a new delivery of the small 50 gallon tank and asked them if they could take the cost from the $800 credit. They said I only had $50 in credit because:
- they had no written record of the $350 rental fee being waved
- they charged $159 to pick up the previous tanks
- they credited me the propane at the time of pickup, not what I paid (that's fair, to a point), which was closer to $500

At this point I decided to do away with propane entirely and switch to electric equipment. But things continued to be difficult with this company. I asked them to pick up their tank and cancel my contract, which was going to cost another $159 to do. They gave me a day in January when they would come, but they came a different day. That would've been fine except that there were some things in front of the tank they didn't want to touch so instead of knocking on my door (I was inside) to let me know, they left.

It's almost April and I'm once again trying to get them to pick up this tank for $159.

Conclusion: I paid $800 for propane that I never used and ended up paying the company money to take it away and keep it all.

Moral of the story: stick to electricity. At least utility companies are regulated.”

“I switched to Midway about 2 years ago, although I own my own propane tanks... I can't say enough about the staff at Midway.. they have always been Admiral , especially Courtney, John and Charlie ..all of them! Are always diligent in being there to top off my tanks if any forecast for bad weather and the best price in town . THANK YOU!!”

“Service Technician Ben, from Danvers, is one of a kind! He's prompt, polite, pleasant, knows propane, and your company is so fortunate to have him as an employee. Ben's the best!”

“Proulx Oil has been great to work with—reliable, professional, and always responsive. Their pricing is competitive, deliveries are on time, and their customer service is top-notch. Highly recommend!”