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September 2023
The new business vs accounting CS teams are very different. Once you are a customer, they will hit you with a lot of hidden fees. If you call about your bill, the CS team is extremely slow, not knowledgeable about the products at all & difficult to understand. They even gave me someone else bill information.
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June 2023
The customer service representative on the phone was clear, understanding and professional. The order for propane was easily placed and the delivery came very quickly. I was very happy with the phone experience, especially since I knew I was talking with a person not a computer and everything went very well. Thank you.
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February 2023
I called as I now have a generator.and it was on for over 15 hours on Dec 23. Was not sure how much propane it was using- and I called and asked the tank to be filled. They said within 5 days, and they took care of it. I signed up for automatic pay which worked very well.