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November 2023 by Dave Gambaccini
Kyle Richard is an upstanding person and excels in his role as Ambassador of Awesome for Banks Chevrolet. He truly went above and beyond, managing my experience to purchase a vehicle, communicating effectively and making me feel as though we had been friends for years. It felt as though I just happened to be buying a truck, and he just happened to have what I wanted. It wasn't a transaction, it was two friends hanging out, and I left with a new truck. I highly recommend Kyle and I highly recommend Banks Chevrolet-GMC for your next purchase. Be sure to ask for the Ambassador of Awesome!
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November 2023 by Mike Phelan
Continued support still ranks very high at Banks. From the friendly greeting arriving at the service center, to the check in counter asking why I am there for the visit. Going over the details and given an estimated time for service. All straight forward and friendly. As always, the waiting area is quite relaxing and makes whatever the time frame of waiting is, most comfortable. Being a Banks customer for over 20 years, I have never had a service visit that was not satisfying. Banks is by far the best in its field. Mike P Concord NH
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November 2023 by Xaralmpos Fotopoulos
My experience was absolutely great. I came in for inquiries and left with the car of my dreams! Tim was amazing and answered all of my questions. He made me feel right at home! He compared trucks for me and answered all my questions immediately. He walked me through the process of purchasing my vehicle seamlessly. 5 star service! I recommend Tim and banks auto! Not your typical pushy sales team, very welcoming
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November 2023 by Patience Schnoor
Banks Chevrolet was Very great to work with! My sales rep Kyle Richards was very easy to work with and never made me feel pressured to buy. The staff was great and offered my daughter colors, a teddy bear and even gave her a banks hoodie of her own! I would recommend anyone who is looking for a new or used vehicle to reach out to them or Kyle Richards specifically !
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November 2023 by Paul F.
First I have bought 7 vehicles over the years and sales has been outstanding! This review is on service. 2 years I got a recall on the airbag. I called and SERVICE said they would order it and call me when it came in Honestly I forgot about it but called the other day for an update. UUP NEVER ORDERED! A rep said he would order it and call me. Well 10 mins later he called said he found one. I called for an appointment. NP I just have to provide MY OWN TRANSPORTATION. I ASKED FOR THE SERVICE MANAGER TO CALL ME NOTHING. I CALLED THE GM F-ing VMAIL. STAY AWAY, STAY AWAY!
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November 2023 by Jil Shangraw
I dreaded buying a new vehicle due to my past bad experiences. I went to 3 other dealerships before I went to Banks Chevy in Concord. Being an older woman I anticipated a bad experience. However at Banks with Nick I was treated with respect and courtesy. I have only the best to say about Banks and Nick.
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October 2023 by Aaron H.
currently waiting for a diagnosis for 3+hours so far with no communication. .This dealership looks very nice, they have obviously spent a lot of money on the facility but the customer experience is very poor -The facility has poor signage so you dont know where the service department is, waiting room, etc. You have to ask. The customer communication is poor throughout this dealership. Knowing that I would be spending 4+ hours waiting in a room, just for a diagnosis, is ridiculous. I would have happily rented a car or arranged to be picked up if they had told me it would take so long. They don't offer rentals or loaners, which is unusual for a large dealership. Why not? The fellow next to me just said that's it's been 3 hours so far waiting for an oil change. ugh. are you kidding me? Shouldn't that take about 30 mins? Nobody seems to care, most employees seem unhappy to be here.I would also be interested in buying a new truck. As I walk around looking at vehicles no one acknowledges me. I am not coming back here.
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October 2023 by Gary Butler
I really liked working with Troy and Jeremy. They were able to assist me with everything that I was looking for in the Banks dealership. What it really comes down to is for me is how much am I spending a month for this new truck. Between both of them they were able to make it not to large of a monthly payment for me and that is what really matters to me. I would differently sent any of my friends to banks for the quality of expertise with everyone from finance to sales to trade-in personnel they are great at what they do. 10's for everyone and a big THANK YOU again.
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October 2023 by Damion Burleigh
Looking all over the state for a used truck and low and behold I make the purchase one town from home at Bank’s. I highly recommend sales professional Jeffrey Lavalley as he works hard for his customers and made the whole transaction simple and seamless. I feel I got a great deal in these times with higher prices and higher interest rates. Looking forward to doing business at Bank’s in the future.
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September 2023 by Kayleigh Harrington
I am a returning customer to Banks Auto, and so glad I chose to do business with them a second time! I was able to work with Chris, and he was extremely patient and kind. I was in the market for a mid sized SUV, and had been weighing and comparing my options. Chris took the time over a period of weeks to go over options, help me compare safety features of the vehicles I was interested in, and worked with me to get the best deal possible on my new GMC. I am very happy with the vehicle and service, and would recommend them to my family and friends!
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September 2023 by Jayne Ricardo
I went to Banks for my first oil change/tire rotation. The service was fine outside of the 4 hour wait time for the service. The information on the website regarding service hours and drop offs/appointments should be detailed more clearly (and in this case the information was not on the website at all. Based on the information on the website, I thought service was on a first come first serve basis for non-appointment customers. The website said the Service Dept. Opened at 7:30 a.m. when it actually opens at 5:00 a.m.. Clearer information would have been helpful.
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August 2023 by Michael T.
I wasn't really looking for a new truck but then I realized I was Here I found a gently used Ford 2018 F250 with a V plow at this Chevrolet dealer. I have an old 2005 Silverado so know the brand well. I couldn't be happier with the service I receive and smooth transaction without the used car sales job I saw in so many other places. Lis the nicest waiting area anywhere.
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August 2023 by Erad1407
I found the truck I wanted while searching the inventory found on Chevy's web page. Going to Banks web page to check if the truck was available, I was quickly contacted by the Online sales team. They seamlessly handed me off to the online sales team, and even though I spoke with three different members if the team (Cindy, Cammie & Kendall) they all knew what was previously discussed. After I was passed off to Kevin for the sale itself, my final questions were answered and I booked my Flight to Manchester. Kevin kept me up to date as to the delivery status of the truck and made sure I all documentation was ready to go. Two days before I flew up there, Otto from finance called and we finalized the financial aspects of the purchase. He made sure I had everything ready to go so when I got there there would be no hiccups. Banks had someone meet me at the airport and drive me there to get my truck. Kevin took me to the truck where they were completing the PDI, brought me to the Barbecue (I lucked out, apparently they bring in a BBQ company once a month, I was there on such a day!) where I got a some good eats. After that the paperwork was a breeze . . . And I was on the road with my new 2023 Chevy Colorado ZR2 Desert Boss! Would definitely do another Fly & Buy with them - If I lived closer, they would be my go-to Chevy Dealer!
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August 2023 by Shane Bradway
What’s to say.. Troy and Dan were very helpful and made buying a new truck a great experience. I would highly recommend Banks Chevrolet to anyone looking to purchase a new or even used vehicle. From the moment I walked in the door to the days after nothing but professional and unaltered care. I actually left something in my old truck and Troy took the time to go out look for ,locate and mail the item to me. Any future purchases needed for me or my family will undoubtedly take place through Banks!! Beautiful dealership with excellent detail oriented salespeople and financing staff.If I had to do it over again I’d choose Banks every day of the week and twice on sundays…All around fantastic experience!!!Thanks again Troy and Dan!!!
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August 2023 by Laura Burnham
From start to finish it was a positive experience. The staff were so friendly and professional. They worked hard and went above and beyond to get me exactly what I wanted. Would recommend them to anyone looking for a vehicle.
