Rite Aid is a leading drug store chain offering pharmacies, health and wellness products, photo printing, and a Rewards loyalty program for savings. Its mission is to improve community health through engaging experiences, products, and advice. Many customers praise the pharmacy staff as exceptional, kind, and caring. They note the regular pharmacist is wonderful, knowledgeable, and friendly, often knowing customers by name. For hard-to-get medications, the pharmacy fights to ensure availability, works with insurance, and offers alternative care. The store itself is described as the nicest, leading some to drive out of their way to use it. Customers also love the discount program, which encourages browsing. However, experiences can vary. Some staff members can appear stressed or unhappy, sometimes providing poor service like being unable to give estimate times for prescriptions. The pharmacy has become very busy since others in the area closed. One customer expressed frustration at having to pay ten cents for a plastic bag, while another found a staff interaction unacceptable despite understanding the stress. Overall, while the core pharmacy team receives high praise for their care, some feel the store could benefit from more staff with better personalities.
I have a hard to get medication, they always fight to make sure I have it. They have taken my insurance on many times and have always been able to produce or offer alternative care. Thank you!!
September 2023
Terrific help! They are very friendly and helpful in the pharmacy as well as the main store.
May 2023
I find it to be a little bit ridiculous I had to pay $0.10 for a tiny plastic bag so I could carry the stuff I purchased. Pretty sure I live in New Hampshire for a reason. Guess I'll be moving my 32 prescriptions a month to a different pharmacy month to a different pharmacy.
