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January 2024 by Kimberly Hier
Saw add for free Samsung 23 with the exchange of any Samsung phone. Then told we didn't qualify because we had the 60+ unlimited instead of regular unlimited!! Well we are 60+. And the add didn't say anything about being disqualified because we were older. It just said you had to have unlimited. Which we do. Such a scam. Ready to go back to our other carrier!!
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October 2023 by Lisa May
Unhelpful and rude. FYI Mr. Sales Rep: I waited on hold for > 1 hr before a rep came on the line from the "loyalty team"Overall have been very unhappy with Verizon and will be disconnecting when this contract ends.
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August 2023 by Michael Donnelly
Jodie Jacobs is a fantastic human being and was able to solve our technical difficulties with ease and a smile, thanks Jodie!!
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May 2023 by gamma Diaz
I was motivated to be a new Verizon user, motivated on one specific service. I went to this store after a long day to get what I was looking for. I am a active duty member and I was on uniform. At soon I arrived the door was closed, it's not sings on the door of closing time or operations hours, there were a dozen of clients inside, actually one walk in right before me. A employee from the back of the store told me that the store was closed, I check my whatch and was exactly 5PM so basically they close the door before 5pm. Any employe came to me to apologize for the inconvenience or to tried to get me back next day, it was a surprisingly bad customer service and I was on my military uniform( normally companes took the uniform in consideration and respect). Sadly I gone a take my business to other company that appreciate customers, service members and want to do real business.
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May 2023 by Jason Horne
Just went to buy a new phone. Long time customer with multiple devices. Was signed in told 20 minutes. No biggie. Went next door waiting for a text. 5 minutes later text saying they were ready. Went back met a young woman. Took my information went out back and I stood around for 15 minutes. No respect for people's tine. Going to try West St. store. Hopefully that will be better.Otherwise I'm heading to US cellular.
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May 2023 by Dan Duval
Domm was helpful and knowledgeable with our inquiry today. He also suggested a nice upgrade for our older phone. The entire staff is friendly and pleasant at this location.
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April 2023 by Chris Whitehouse
Do it online and don’t waste your time.I went in to get a new phone, being a loyal customer for years. The staff was really nice. Until we asked for it all in writing!!! Then we got an estimate for $30 more than quoted. They started using a calculator but not putting it in writing.The manager at that time got involved. The price kept changing, and it was not what we were quoted. He basically said it’s this price or we can just upgrade your phone to the new phone. I kept asking why the price change and he just didn’t care. His attitude was a big old screw you!
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October 2022 by Christopher Lucas
The staff at this store are obviously skilled when it comes to knowing about the Verizon phones and other state of the art merchandise. However! The customer service must be improved ! I have been a Verizon customer for several years. I had a very poor experience at the Keene location several years ago. Saturday I thought I'd give the store another chance in hopes that it had changed its approach to customer service. Sadly it hasn't. I have been buying Verizon products on-line because of the consistently poor service in-store. The online experience is much better. Typically speaking the staff at the Keene location are extremely condescending, and appear to be annoyed when having to assist people that are not tech savvy. I would recommend that people utilize Verizon's online experience. Perhaps you'll have to wait a couple of days for the product(s) ordered; however, you'll be treated with respect and dignity.
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August 2022 by Joe Vivilecchia
We had to wait for nothing and the people who work there dont now what there doing. Our order was ''pending" for 2 days. Dont buy a phone if your not prepared to wait for hours.
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July 2022 by Kimberly Murray
Jason did a great job switching me from my old provider to Verizon despite a lot of complications and challenges. He did a good job explaining what he was doing or what the next step would be, and was very polite and patient.
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July 2022 by Josephine Surprenant
Assistant MG, Joshua Morin, lacks customer relation skills and takes zero accountability for the actions of his staff.Don’t Waste your time at that location. Totally worth the drive to Concord NH.
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June 2022 by Andrew B.
How do I give less than one star????? Was planning to travel abroad for two weeks and wanted an international plan. Walked into this retail store a happy Verizon customer, a month later I'm livid. For the International plan was told I needed to go from a "postpaid" plan to a "prepaid" plan, okay. Except they didn't tell me I'd be closing one account and opening another, losing my loyalty discounts and be unable to use a specific credit card to re-enroll in auto pay discounts. They said I'd have better cell reception when in fact I have worse and its taken me hours on the phone with Verizon to resolve these issues. Terrible customer service, don't recommend. STAY AWAY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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April 2022 by Valerie Ramsey
Sean was a great help to me in updating my mother’s phone. He also helped me reset her password. It was a long process and he did this with the utmost patience and professionalism. He was also very personable. I enjoyed working with Sean and would definitely recommend him for any of your Verizon needs.
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March 2022 by Matthew Allen
If I could give no stars I would. Always un-happy with my service at this location. The staff are telling the public that Verizon (as a private company) are requiring masks to be worn (thats a lie, I called Verizon). I have since cancelled my service with Verizon.
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March 2022 by Mick M.
Verizon and their Deceptive Trade Practices In October 2021 I was lured to Verizon by a promotion that offered my $800 for my mint condition iPhone 12 and $400 for my wife's iPhone SE...also in mint condition. That was easy math...I pay just $200 for my iPhone 13 and my wife $400 for a new 13 mini. We loved that low cost upgrade and no contract unlimited text, data and voice we opted in for. Add to this we gave them $400 for accessories. A few months in we realized that their claim of have America's best network was not really true. We had migrated from AT&T where we enjoyed really good 5G performance but and great 4G LTE. We found that Verizon concentrates on just high density areas for 5G and thus you use their LTE mostly and it is in now way comparable to AT&T's 4GLTE. They failed to disclose that...then again...why would they? We became impatient waiting for more 5G roll out and because there was no contract to keep us with Verizon and a network we were quite unhappy we we moved to T-Mobile who has their own towers and network. A couple of weeks later we can a thank your for your payment email from Verizon to the tune of $1,500!! Why? To buy out the new phone contracts. We were both confused and furious. How is it that we owe anything close to this as we were give $1200 trade on new phones totaling only $1800 that we had made payment on. When I went into the Verizon store that bilked me I was told "well sir you're not going to like the answer because when you left us you now we only apply a fair market value for you phone which is only $350 and charge you the difference." This is a deceptive trade practice. Offer huge trade in value while offering plans that allow you to leave without penalties as in the past. They in no way disclosed this during the onboarding process which took 4 hours because the agent helping us was there just only 4 days. Of course the manager said they did...but he did not consider the fact his "newbie" had incredible challenges just getting just in as customers. They rush you through signing digital boxes on their tablets and i guess they think somehow you know all the fine print contained therein. The manager was not only unhelpful he was apathetic. I had Verizon some 16 years ago and left because they had poor customer service, bad network, and poor coverage. I gave them a second chance and I assure you there will not be a third.
