The Verizon store in Keene is known for its friendly and helpful staff who go above and beyond to assist customers. Customers have praised team members such as Jodie, Sydney, Domm, Jason, and Sean for their patience, kindness, and expertise. Despite arriving close to closing time, staff members like Jodie stayed late to ensure customers could complete their visits smoothly, making them feel valued and cared for. They are skilled at resolving technical issues, assisting with device upgrades, and switching customers from other providers with ease. The staff also provides clear explanations of processes and demonstrates professionalism and patience throughout long and complicated tasks, such as updating phones and resetting passwords. Customers appreciate the welcoming atmosphere and the genuine conversations that happen during visits, which enhance their overall experience. For added convenience, the store offers online scheduling, in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The Keene Verizon store is committed to providing excellent service both in-store and online, ensuring customers’ mobile, internet, and business needs are met efficiently.
Drew was the best! We had several issues to take care of and he went above and beyond to make sure we got everything we needed!
August 2026
Helped set up our new iPhone even though we bought it elsewhere. They were so friendly and were great problem solvers around several tricky issues. Great experience!
August 2026
Noah and Alex were very helpful went the extra mile to help me out and get me a phone case!
