The Verizon store in Keene is known for its friendly and helpful staff who go above and beyond to assist customers. Customers have praised team members such as Jodie, Sydney, Domm, Jason, and Sean for their patience, kindness, and expertise. Despite arriving close to closing time, staff members like Jodie stayed late to ensure customers could complete their visits smoothly, making them feel valued and cared for. They are skilled at resolving technical issues, assisting with device upgrades, and switching customers from other providers with ease. The staff also provides clear explanations of processes and demonstrates professionalism and patience throughout long and complicated tasks, such as updating phones and resetting passwords. Customers appreciate the welcoming atmosphere and the genuine conversations that happen during visits, which enhance their overall experience. For added convenience, the store offers online scheduling, in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The Keene Verizon store is committed to providing excellent service both in-store and online, ensuring customers’ mobile, internet, and business needs are met efficiently.
I've asked technicians at other Verizon stores for help to no avail. Lee knows her stuff and can make your phone dance! She's great!!
April 2026
Mackenna and Lee were so helpful and sweet, loving my new phone ✨️ thanks guys
April 2026
Kyle was absolutely amazing! He stayed late and helped me through every step of my phone since I suck at technology. He is super patient and good at explaining everything and has a great sense of humor. This has been the best Verizon experience I’ve had to date. Highly recommend
