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November 2023 by Kathy Rines
I live near the FedEx shipping store in Etna. I feel so fortunate that we have Candy preparing our shipments for FedEx shipping. She is reliable and courteous, and stayed with us through the pandemic. She is an excellent FedEx employee. Kathy Rines.
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November 2023 by April Stone
Wow! The woman who is behind the counter is a real piece of work. Rude and lots of sass..I remember when this place had A+ people there. Will not be going back. Heard from others I complained to today that this woman is always nasty and they don't go to this location anymore either due to her terrible interactions with everyone!
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October 2023 by Jim B.
I had a package overnighted for delivery over a week ago and still waiting for it. it shows it was delivered to this location on time and has now been delayed for mover a week with no explanation and impossible to reach anyone to figure out. super disappointed. They deserve negative stars. It only needs to go about two blocks for delivery from this location. What is the problem? I would pick up if I can get a person to respond or talk to. Worst place to deal with.
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October 2023 by Megan Scott
I have an express package snagged up somewhere in Hanover, and called for assistance in trying to locate the package. Stephanie was extremely helpful in assisting me! When she couldn't locate the package, she went to her supervisor and then called me back to report the status. I am very appreciative of her customer service!
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September 2023 by George Albrecht
Older woman (whom I'll assume is the brunt of the bad press) handled my transaction. On the minus side - not very friendly but not rude. On the plus side - told me it would be a minute as she had to finish the transaction she was doing when I arrived. Completed that task and moved on to my shipment. As I had a prepaid label she asked if I wanted a receipt, printed one for me and told me to have a nice day. Efficient and no-nonsense! Not all people are the huggy type.
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September 2023 by SGS
Waited a while to get help but the man that helped went above and beyond making sure my package was shipped properly but packaged well. He is much appreciated.
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September 2023 by A Mosk
If you have to go here make sure you have your own supplies, even if you have return instructions that state otherwise.I was chided by the lady who works here because I had put scotch tape on my box to keep it closed in transit, not to actually ship, because instructions stated that FedEx would tape and attached label for me. She will not do this and she’ll try to make you feel stupid for assuming she would. Then you’ll have to buy tape because she won’t use her tape gun to close the box for you. I don’t think this is FedEx policy, I think she just has to take every opportunity to make customers feel like idiots.
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August 2023 by Sarah Whitmore
Never felt so insulted by a business. Just went in here to check on the status of a tracking number that hadn’t updated in a while and wanted to know the physical location so I could just pick it up. “Candy Sue” told me it was “FedEx Ground” and not “FedEx” and I needed to go to the nearest FedEx Ground to ask them. She “didn’t have access” to the info I needed. Turns out the FedEx Ground she sent me to was a WAREHOUSE. An employee-only entry, guarded with large fences and clearly not for the public to be at. I still have no idea where my package is and have no where else to go.
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August 2023 by vishwas raj
The old lady is so rude that I will never ever go to this store. Horrible customer service!!And this wasn’t a one time interaction with the lady, every time I had the misfortune of interacting with her, it was the same experience. The other gentleman who works here is very nice and friendly to interact with.
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August 2023 by Sam
Fedex has abandoned the Upper Valley. I visited 3 boxes and a FedEx Onsite location in 2 states in 3 towns. Zero envelopes. Even the box in front of the staffed location in Leb had zero supplies. So I thank my colleague for sending a pdf of a fedex shipping label, but it would be faster to hand deliver my item to them in Philadelphia. So fedex is no longer an option I will entertain.
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August 2023 by Charles H.
Arrived 10 minutes before closing and the lady at counter asked me if i was just dropping off. I responded by saying one of my packages needed a label. Her immediate response was i close at 2! (She was helping one customer). I looked at my watch with 7 minutes until her apparently iron clad deadline and asked her what i was supposed to do with that information? She blurted come back monday! I laughed at her. The guy being helped told me UPS in Lebanon was open until 4. I went there, i will now always go there.Arrived 10 minutes before closing and the lady at counter asked me if i was just dropping off. I responded by saying one of my packages needed a label. Her immediate response was i close at 2! (She was helping one customer). I looked at my watch with 7 minutes until her apparently iron clad deadline and asked her what i was supposed to do with that information? She blurted come back monday! I laughed at her. The guy being helped told me UPS in Lebanon was open until 4. I went there, i will now always go there.
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July 2023 by Anna Fisher
I’m very disgusted with the people who have posted the bad views about this Customer Service woman. I find everyone Vindictive, Selfish, Self-centered, Deceitful and Dishonest in your posts. The only reason your posted bad view is you didn’t get your way or was told NO! Stop Harassing, badgering, Intimidating, Belittling this woman! It’s easier to belittle another person in order to get their way and revenge. Are you Incompetent, Unintelligent, Incapable or feel that your so Entitle that you can’t take responsible for YOUR return shipment. I see everyone listed here who can’t seal their envelopes, put tape on the box and have information available for a customer service person. Also this is your shipment and your responsible. Please take your packages to Walgreens, Shaw’s or Dollar General. FedEx does NOT provide PRINTING, COPING, FAX OR SECURE SHRED SERVICES. They are NOT a pack and ship center! Take responsibility for your shipment!
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July 2023 by Gentle Nomad
It has been long while, since I have experienced this level of blatant passive aggressive hostility. Am I in Miami, where this runs rampant ? The tell that this was some next level aggression, I had not yet spoken a word, I was simply in line and sealing my package when her rage descended. After her first round of Agro energy she followed up with “ you can now come to the counter if your going to be nice. “ I could have matched her insults and unwarranted hostility pound for pound, but for what purpose? Better to dodge and weave and keep smiling! But I agree ultimately this employee is a liability.
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July 2023 by Joe F.
This Fed Ex is a joke. EVERYTHING we order and is supposed to be delivered via FED Ex doesn't get delivered and is always delayed then they call and ask us to come pick it up, which is 40 minutes from our home. If we wanted to drive to pick it up, we wouldn't pay to have it delivered. Lazy employees. Literally the worst. The sad part is we order from Butcher Box and then the meat is bad when we finally receive it. This is the 3rd time this has happened with the meat and will be the last. We'll switch to Moink who delievers via UPS and has a lovely driver who drops stuff off to us. Not sure why UPS can figure out how to deliver packages when FED Ex can't. Terrible store. Don't use them.
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July 2023 by Dave W
Funny reading these reviews. Makes me feel better about my experience here. I have never experienced such a rude and incompetent staff. I felt like I was on a hidden camera prank show.
