TD Bank is noted for its exceptional convenience, with extended weekday and Saturday hours and even Sunday openings to serve busy customers. The branch is consistently well-staffed. Reviews highlight that a real person always answers the phone and provides direct help instead of forwarding calls to a call center. In person, staff are described as welcoming, helpful, and hands-on, with management personally assisting with complicated issues. This hands-on, accessible service is seen as a stark and positive contrast to other large banks.
It’s not very often when I can say nice things about a bank, but Lucy, who answered my call not only help me with my situation. She actually made me laugh a little. If anybody from TD Bank is listening this employee is highly valuable to your company..
November 2023
I love that a real person answers the phone when I call. Then they help with my issue rather than forwarding me to a call center.In person, they are welcoming and helpful. Other banks could learn from this hands on service.
October 2023
I love that a real person answers the phone when I call. Then they help with my issue rather than forwarding me to a call center.In person, they are welcoming and helpful. Other banks could learn from this hands on service.
