Best Ford receives mixed reviews from customers regarding sales, financing, and service. Several reviews report negative experiences with deceptive practices. Customers allege that sales staff provided incorrect information about a vehicle's engine and trade-in value, leaving them financially burdened. Multiple reviewers warn about the finance department, accusing staff of hiding true interest rates, lying about percentages, and switching the customer's chosen bank without consent. One reviewer cites claims from other dealerships about unethical practices. However, other customers report excellent sales service, describing transactions as timely and professional, resulting in highly recommended purchases and amazing deals. Specific sales representatives are praised for being knowledgeable, kind, funny, and helpful in making informed decisions. The management team is also noted as great to work with. Subsequent communication is described as professional and timely. For service, experiences vary. One customer found the service booking process easy and efficient, with work completed quickly. Another customer, while satisfied with the mechanical work, was disappointed to find greasy hand prints on the interior, citing a lack of professionalism. Reviews advise future buyers to pay close attention during the financial process.
Allan the sales Rep his service was excellent he was one of the reasons I purchased that vehicle however the only issue I had was that the vehicle was not properly clean I went back and it was well taken care of, I will recommend this dealer to the entire world customer service and value is on point Moss
August 2026
Salesman Victor DeAzevedo did an exceptional job with my purchase of my pre-owned Pilot. Will be buying from him in the future & make sure to reach out to him if you newd help in English or Portuguese!
August 2026
Anthony N was amazing and helped me walk away with my dream car, couldnt recommend anyone more!!
