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“I recently switched my provider from Verizon to T-Mobile, using this store as my primary source. I worked primarily with Tiphani, who was very friendly, patient, and professional throughout. I spent over 2 hours in the store to get everything switched over, but I always felt taken care of. About 5 weeks later, I had to return for an issue that couldn't be resolved over the phone (after trying for 2 hours), and Tiphani quickly took care of it, and made sure to credit my account appropriately. I am gratfeul for the good customer service!”
“These folks turned a horrendous experience at another T-Mobile store, that was less than a mile away, and make leaving Verizon simple and fun! Very busy on Sunday so I would recommend coming in during a week day.”
“So I've had some great experiences with Verizon and some exceptionally bad experiences with Verizon. However this store has sorted every issue I've had to this day. I want to give a genuine thank you to Zach,John and, Jeff for being exceptional employees. They are attentive to their customers needs and genuinely care about our concerns. As far as I'm concerned they all deserve raises.”
“John the manager at the Verizon store at 611 Amherst rout 1 was very professional and knowledgeable. He helped me to activate my new phone after 4 tech calls with the first one making it so I could not use either of my phones . The other three no help last sent me to Verizon store . John was able to work out the issue and activate my phone with no problem. Thses tech coach Verizon has thru assure need to lean there job of what they can and cannot do .”
“David Chery was incredibly helpful. Very professional, kind, and knowledgeable. He put in 110% effort even for a customer that walked in right as they were closing.”
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“I switched from Verizon to T Mobile and Lu took his time with me and ensured we got to capitalize on the promos for phones and tablets! He answered all my questions and I had tons! :-) Dave was also helpful and supportive. Overall my switch to T Mobile was stress free because the customer service provided in the store! We are loving our phones and the coverage is amazing in our remote area!”