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“Came in today for a possible phone upgrade. We were greeted by Chris. He was super informative and not pushy. We ended up leaving without a phone but purchased a streaming app bundle. He was so kind to my two little girls!! Errands like these can be stressful with kids but his demeanor made it run smoothly. Thank you!”
“Stoped in the store today with some miss information from Walmart on a Verizon prepaid plan. Will was awesome and helped me greatly getting me set up with a Verizon promotional deal. Over great experience!!”
“Amazing customer service at this T-Mobile! 100% recommend working with the employees here because they ACTUALLY take the time to listen to what you have to say instead of just trying to get you out the door.”
“My fiancé Patrick and I came in to get two new phones and lines, and we couldn’t have asked for better service. Paul, the assistant manager, and Cole, our rep, were absolutely amazing to work with. They were patient, knowledgeable, and went above and beyond to make sure everything was set up perfectly for us. They explained all our options clearly and made the whole process super smooth and stress-free.
We left feeling confident and happy with our new phones and plan. Huge thanks to Paul and Cole for their outstanding customer service — we’ll definitely be recommending this store to everyone we know!”
“Alicia was very helpful with my experience. I was skeptical switching from straight talk but she made me feel comfortable the entire process. She gave me the best deals on my new iPhone, and accessories. Very friendly and genuine, making me feel like I’ve been a life long friend. Made sure my experience was amazing and I will recommend to friends and family to make the switch to t-mobile with Alicia.”
“The Best experience ever had shopping for a cell phone.
After a terrible experience at an authorized dealer in Methuen Massachusetts, this place solved all my issues and made my day.”
“I recently switched my provider from Verizon to T-Mobile, using this store as my primary source. I worked primarily with Tiphani, who was very friendly, patient, and professional throughout. I spent over 2 hours in the store to get everything switched over, but I always felt taken care of. About 5 weeks later, I had to return for an issue that couldn't be resolved over the phone (after trying for 2 hours), and Tiphani quickly took care of it, and made sure to credit my account appropriately. I am gratfeul for the good customer service!”
“Rochelle R was a rockstar. Provided myself and daughter quick and great customer service. Thank you for taking the time to work with us, answer our questions and help me get the phone that I wanted. Very happy, Thank you Rochelle.”
“Gilberto and Tristan were phenomenal! They were both very knowledgeable, patient, and had excellent customer service skills. They made the experience easy and enjoyable from start to finish. I would highly recommend them to anyone looking for great service. Thank you, Gilberto and Tristan!”
“Casandra was such a breath of fresh air. She was speedy and friendly and knew exactly how to take care of my issue. I left the store impressed by her professionalism and warmth. This girl needs a raise!”
“Greatest store experience ever for what you would usually assume would be a pain in the ass and take all your time. Graham cracker was extremely helpful and knowledgeable about every shit show I had to offer as I was having some trouble. Jeremy was super duper informative and funny to make this experience way more pleasurable. And Adrianne was very polite and awesome
This is easily the only store I will do any exchange with regarding my cable or internet questions. Highly recommend great work my dudes. Thank you again”
“Great location as you don't have to go into mall. Only knock is the reception kiosk faces the mall entrance and not the outdoor entrance.
Experience was great! Quick return of a cable box. Brandon was awesome!”
“Update : I wanted to provide an update about my situation as single digits was able to expedite my request and send me a technicien home to solve my issue. I’ve felt a lot of frustration fighting the situation by myself at the beginning, but single digit management was able to turn that frustration into very positive feeling! They have been reaching out to provide daily update and follow up on wifi status after they have confirmed the technician visit date. The technicians that came were very very helpful, after they stepped into my apartment the first thing they said is that is they won’t leave until my internet issue is solved! That was extremely soothing! They found out that i didn’t have any access point in the first place which i have already explained to single digits when i communicated with them, and they were able to install the proper hardware i need. Very happy about the support i got, i put 4 starts as i think front desk support still need to be improved and communicate better with back office. Still thankful about resolution!I’m extremely frustrated by the the low quality service and the limited the support i am getting from single digit regarding wifi maintenance at my apartment, I’ve been calling for every single day for a month now, and i’m getting the same update which is “we are working to get a qualified technician for the work you need”, it’s not even a complex issue!!!I keep telling the agents that because the issue i’m having with internet is urgent now, i’ll be available everyday, and yet each time i call they ask me for my 5 day availabilities to schedule a tech.I’m also not getting an estimation on how long it might take to get a tech. This is starring to affect my work and personal life!I’m not sure if 1month old tickets are normal at this company but if it is, that’s really bad news for me!!”
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“What an amazing store and experience, Dana was outstanding with his customer service skills and helping my whole family with their phones. I have been with T Mobile for 10 years and could not be happier with the service I have received. I would recommend this store to everyone.”