“Steve has been AMAZING in helping us with all of our phone issues/questions. Very knowledgeable in every aspects!!
Disappointed to see that the store is no longer a “Corporate” store though. But won’t sway me from coming back.
Always a good experience here!!”
“Stoped in the store today with some miss information from Walmart on a Verizon prepaid plan. Will was awesome and helped me greatly getting me set up with a Verizon promotional deal. Over great experience!!”
“My fiancé Patrick and I came in to get two new phones and lines, and we couldn’t have asked for better service. Paul, the assistant manager, and Cole, our rep, were absolutely amazing to work with. They were patient, knowledgeable, and went above and beyond to make sure everything was set up perfectly for us. They explained all our options clearly and made the whole process super smooth and stress-free.
We left feeling confident and happy with our new phones and plan. Huge thanks to Paul and Cole for their outstanding customer service — we’ll definitely be recommending this store to everyone we know!”
“Brian M at the Bedford location is absolutely amazing! I have memory issues which are getting a bit worse which is more than frustrating but Brian made all of that better!! Best customer service experience I have ever had!!”
“Angel provided outstanding customer service today! He spent over two hours helping me set up my business account, and he was patient, professional, knowledgeable, and kind the entire time. He took the time to answer all of my questions and made sure everything was set up correctly. I truly appreciate his dedication and excellent service. Thank you, Angel, for going above and beyond!”
“Everyone at this store was knowledgeable, patient and courteous. Helped us get away from Verizon and got all phones hooked up and running. Now we are saving money and getting better service!”
“Alicia was very helpful with my experience. I was skeptical switching from straight talk but she made me feel comfortable the entire process. She gave me the best deals on my new iPhone, and accessories. Very friendly and genuine, making me feel like I’ve been a life long friend. Made sure my experience was amazing and I will recommend to friends and family to make the switch to t-mobile with Alicia.”
“This score is all due to the spectacular service from Valentina. Valentina was professional, patient, efficient, kind, helpful, and overall a pleasure to work with. She handled multiple customers with care while greeting new customers, showed an amazing ability to multi-task, and clearly knows exactly what she is doing. She even helped other employees during my time there. She was also very patient with my parents, who are less than advanced with technology. I also overheard her interactions with those that were much less advanced than even my parents, and she still was completely patient and understanding. I will definitely return to this location because of her!”
“Gilberto and Tristan were phenomenal! They were both very knowledgeable, patient, and had excellent customer service skills. They made the experience easy and enjoyable from start to finish. I would highly recommend them to anyone looking for great service. Thank you, Gilberto and Tristan!”
“Tyler has such a warm, welcoming personality. He is extremely knowledgeable about what Verizon has to offer and very easy to talk to. He makes going to the store a great experience overall. I have had Tyler assist me twice in the past year on my bill and purchasing new products and I can honestly say I wouldn't want to work with anyone else.”
“Trey at the Xfinity store in Bedford was absolutely fantastic! We recently moved and were having trouble getting our WiFi and router set up at our new house. Trey went above and beyond to help us, and we couldn’t have asked for a better experience.
Even though we came in pretty close to closing time, he never made us feel rushed or like we were inconveniencing him. He was incredibly patient, welcoming, and helpful throughout the entire process. He not only helped us troubleshoot the issue, but also took the time to explain our plan and helped us adjust it so it was exactly what we needed.
We followed his instructions once we got home, and our WiFi is now up and running perfectly (which is why I’m able to write this review).
We were in and out quickly, but still felt like we received genuinely great customer service. Trey was knowledgeable, efficient, and went above and beyond to make sure we were taken care of. We really appreciate all of his help and would definitely recommend asking for Trey if you visit this location!”
“This location and a guy named AJ saved/made my week.
(My iPhone was completely done, and shut down on me, so I went straight to the Apple Store. The “doctors” investigated my phone and reported back it’d be $400 to fix).
I walked over to this Xfinity store and was greeted and v welcomed- the staff wants to help you, and will do whatever they can to get you the absolute best deal, and look for any & all opportunities and options to get the most out of your plan, per your needs.”
“Update : I wanted to provide an update about my situation as single digits was able to expedite my request and send me a technicien home to solve my issue. I’ve felt a lot of frustration fighting the situation by myself at the beginning, but single digit management was able to turn that frustration into very positive feeling! They have been reaching out to provide daily update and follow up on wifi status after they have confirmed the technician visit date. The technicians that came were very very helpful, after they stepped into my apartment the first thing they said is that is they won’t leave until my internet issue is solved! That was extremely soothing! They found out that i didn’t have any access point in the first place which i have already explained to single digits when i communicated with them, and they were able to install the proper hardware i need. Very happy about the support i got, i put 4 starts as i think front desk support still need to be improved and communicate better with back office. Still thankful about resolution!I’m extremely frustrated by the the low quality service and the limited the support i am getting from single digit regarding wifi maintenance at my apartment, I’ve been calling for every single day for a month now, and i’m getting the same update which is “we are working to get a qualified technician for the work you need”, it’s not even a complex issue!!!I keep telling the agents that because the issue i’m having with internet is urgent now, i’ll be available everyday, and yet each time i call they ask me for my 5 day availabilities to schedule a tech.I’m also not getting an estimation on how long it might take to get a tech. This is starring to affect my work and personal life!I’m not sure if 1month old tickets are normal at this company but if it is, that’s really bad news for me!!”
“What an amazing store and experience, Dana was outstanding with his customer service skills and helping my whole family with their phones. I have been with T Mobile for 10 years and could not be happier with the service I have received. I would recommend this store to everyone.”