-
February 2024 by Kenneth Murphy
Very good people who works at this location as I said in previous post need pickup signs in store for less confusion mone was an online orderThanks for everything.
-
January 2024 by Alexia Cruz
I’ve been taking my dog to this groomer for quite some time because I didn’t wanna drive to Chelmsford as much because of the traffic when bringing my dog there there was this one girl named Courtney that I absolutely loved. She took care of my dog well knowing that my dog has extreme anxiety, and she likes to bite the hairdryer but that was never an issue till now, but never aggressive towards people. She’s not much of a dog that bites at all. She just likes to bite at the hairdryer. after Courtney left I tried to book with someone who had experience, but they keep switching my dog out with different groomers because they don’t want to do my dog becuase of her anxiety. today she had an appointment at 1:30 I brought her in. I made sure that she was with the person I requested not the manager Jenn she’s horrible and she butchered my dog because she doesn’t know how to do haircuts don’t even know why she’s a manager there in the first place But anyways then I called him just to you know see what was going on see how she was doing with the new groomer, and they told me that they let her dry air dry, probably shaking and coldness in the kennel because she was biting at the hairdryer and told me that she was being aggressive so they put her in the back to air dry Now I’m thinking my dog is sitting in a kennel and cold and freezing because they didn’t dry her because she bites out the hairdryer becuase my dog does like it in her face. This place is horrible. They never do what they’re supposed to be. They always butcher my dogs hair. I’ve only been going here for at least two years and the past few times they’ve sucked I only liked when Courtney was there she left not to long ago but I gave them a chance and they blew it for themselves. My dog is also a yorkie but does have much teeth so she would do any damage. They can’t even handle a little tiny Yorky that’s just scared.
-
January 2024 by Jeffrey Mailloux
Very welcoming and extremely helpful. :)
-
January 2024 by Deborah Bernard
Great place and good prices..
-
December 2023 by Jennifer Soranson
Really well run and stocked store. Ryan the manager was very helpful and kind.
-
December 2023 by Amanda F
The worst experience I've ever had with my dog, people at grooming are rude, they definitely don't like pets!If you want your dog very clean, never take it to petsmart or do it at home on your own,for sure, anything that you do it at home, it will be better than! Pay for full service and only receive a half
-
December 2023 by Robert Janis
Great knowledgeable staff and very friendly. ?
-
September 2023 by Ashlee Gibson
NO STARS can explain how awful this place is!!! Demi K has NO respect for the owners or their pets and the time it takes to get there. I made an appointment over a week ago and they said they can't take her because we asked if they could do something additional on her when we arrived and they immediately didn't accept her because of it. Maybe hire workers who actually can work on dogs and not just send them home because they are far from capable of doing it themselves.Never bring your pets here unless you don't want them taken care. Worst place ever don't bring your pets here.
-
September 2023 by Doreen Bisson
I booked an appointment for a bath, cut and nail trim. On the morning of her appointment they called and canceled her appointment saying her groomer called out so I rescheduled and they canceled her appointment again saying the groomer had a family emergency. I wouldn’t recommend this location. I normally use the north Nashua store with no problems.
-
September 2023 by Variety Channel
Pet smart is one of most favorite destination of my Daughter and we like as well, an year ago we bought a first pet for my daughter Betta fish ? his name is Rose and had a first birthday ? recently, now we bought a siryan hamster ? his name is cookie ? he is a new arrival at our home ?.. we highly recommend this shop for your pets and pet lovers..!
-
September 2023 by Carolyn Discafani-Marro
They had everything I needed for my pets at reasonable prices. Very friendly and helpful staff.
-
August 2023 by Jason Pham
The level of service has gone down each time I go to this place. Typically I go to the one in Amherst which has better service. I bought a fish which I question the gentleman who sold me the fish that the fish looks ill. Yet I wanted this specific fish because that's the only one left. i bought the fish and unfortunately it died 3 days later and when i went to return it, i was told i cant and the blonde girl who works there laughed because i put the fish in a betta fish container Petsmarts. I was told i can get a refund because I didn't have a receipt however, i had no issues before having them pull up the receipt and this time the old lady who works there didnt know how to pull receipts and then says when the pull up the receipt dates i purchased the fish, nothing comes up. Then they question if i bought the fish elsewhere. Dummies! I think i know where i bought the fish. Amherst petsmart never has issues when i need them to pull up receipts or if i need them to do returns. Train your staff better!!!!
-
August 2023 by Michael Ciccone
Great selection although pricy if you ask me. I usually buy my pet supplies online at Chewy, prices were almost twice as high at Pet Smart for fog treats. Maybe quality is better but not that much better.
-
June 2023 by Paige Foster
Courtney groomed my long haired cat today and did absolutely amazing. She was super nice, very gentle handling my kitty, did an amazing cut job, and was very thorough with the cleaning process. Definitely coming back, easy 5 stars.
-
June 2023 by Nicole LeBlanc
Ryan helped us find everything we needed for our new adopted dog! He recommended a coupon book and directed us to everything we wanted. He checked us out personally to make sure we got all our discounts. He was so friendly and happy, he made it FUN--what a wonderful employee! Thank you Ryan!