IM Wireless, a Verizon authorized retailer, offers quality cellphone retail and customer service across Massachusetts, New Hampshire, and Maine. Customers appreciate the helpful and friendly staff, with many praising specific employees like Tylor and Shaun for their outstanding support. The store is known for great customer service, quick visits, and knowledgeable assistance. Customers can call the store to speak directly with staff, making the experience more convenient. The store environment is clean and well-kept, contributing to a positive shopping experience. Staff like Tylor and Carlos are recognized for going above and beyond, helping with device upgrades, resolving issues, and answering questions about bills. Overall, IM Wireless provides efficient, friendly service in a welcoming setting, ensuring customers leave satisfied and eager to return for future device needs.
Bryan Grasso was awesome, upgraded my whole account and got me some great deals! Very satisfied
July 2025
One of the only Verizon stores that you can call and speak to someone in the store. Great customer service. I was in and out in less than 15 minutes with my new phone. Thank you!
May 2025
Tylor Guimond went above and beyond to help me buy a new phone. She is an outstanding worker and customer support person. Great job. Very happy I had her for my customer support person A+
