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April 2023 by Angelo Cedrone
Did my taxes wrong even though I had noted that I had deductions that needed to be made. After looking at the paperwork, those deductions were not made. I will not use this service ever again because it cost me valuable time and money.
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April 2023 by Lisa Erikson
My preparer did not know how to handle the one aspect of my return that I brought my takes to H and R to handle. I had to return but she never called me back. I called a week later and had my return done the day before the 15th.
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April 2023 by Gayle Chinchiolo
Thoroughly pleased with our tax professional, Janet.
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June 2022 by Jessie Stygles
I am pretty floored right now so I dropped the dairy office and chose this office because even though they're a little further away they're doing in person. I called this morning and set an appointment for 5:00 p.m. at 1:00 a woman calls me to get all of my information sent to her before my appointment. Typically speaking I don't do it online because I don't feel comfortable I do not like taking photos of my personal records and then uploading it. Whatever so I get that all done she tells me that she's not in the office that she will be back at the time of my appointment. Before she got off the phone with me she told me that she may be a couple minutes late because she's not in the office that they booked the appointment after she had already left. She was telling me that the returns are basically done kept asking me if I wanted her to just send me stuff so I didn't have to go in. Very clear that she doesn't want to. So I said do you want me to come in for 5:15 to ensure you will be there on time. She then tried to flip things around and tell me oh that she wasn't anticipating being late. It is completely inappropriate for someone to tell a client that they're going to be late. She also told me that the number I was speaking to her on was her direct line and that she would TEXT ME IF SHE WAS GOING TO BE LATE! I told her that was completely unacceptable that I have things to do I have a busy life. It is not the customer's fault when a company doesn't have their communication down. Truly fed up with h&r block and allowing this type of behavior. An appointment is an appointment. 5:00 is 5:00 sharp not 505 not 5:10. I will update this after the appointment today to let you know what time she actually arrived.The awful saga continued for 3 weeks after I already had filed. They harassed me four times a week after April 15th to say that I had $2,400 coming back to me that was an arbitrary number they pulled out of their a******. Because according to their own reasoning they could not tell me what my return would be because I could not follow through with an iding process online to find out if I technically had her had not received my stimulus even though I already told them I had not. So between the harassment and everything else this is a negative 12 star review
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May 2022 by Joanna Jones
Cost was a total shock. I mean, $170 just because I have a dependent? On top of everything else. Even the "reduced" price was more than I could afford to spend. If the circumstances were different as to why I needed assistance, I wouldn't have even gone. Ginny was the only one there that knew how to do a trust entry
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March 2022 by Andrea Armany
I met with giuseppina Russo she is fantastic.All the staff I met with were very helpful. I will go back to H&R Block next year. Thank you. Andrea Armany
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May 2021 by Dave Fitzgerald
she was very nice and took good care of me and friendly
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May 2021 by R Bilotta
I wouldn't give this place any stars. Rude tax preparers and not one of them was knowledgeable at all in current tax situation. I wouldn't recommend any H&R Block location to anyone.
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May 2021 by Josh Bamford
Rude condescending and made basic arithmetic errors on retirn
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April 2021 by Tom Lynch
I have worked with Janet Gilmore for the last 5 years or so. She knows my business better than I do. I trust her skills to keep me on the legal side of things. Thank you, Janet!Tom LynchLynch Pellet Stove Services
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April 2021 by Brittney Hutchinson
Janet is amazing. So helpful all the time.
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April 2021 by candice cuddington
very helpful, have knowledge of all tax laws, friendly, fast service.
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April 2021 by Michael Lodise
I find it easy and quick.
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March 2021 by Rachel O
Donna in Plaistow NH is the best. Always so kind and explains everything. Always available . Best service I have received from anywhere.
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February 2021 by Kristin Karampatsos
It's a pleasure coming in to see Donna at the Plaistow NH site. It's nice to see her every year, she is extremely professional and accurate with my taxes. I have my appointment all set for 2022!
