TD Bank is highly appreciated by customers for its attentive and professional staff. One reviewer praised a manager for efficiently handling a complex ROTH bi-institutional conversion with same-day follow-up, and appreciated the paperwork provided for a quick transaction on a busy Saturday. Customers also value the friendly service and quick responses, especially during emergencies like stopping an Amazon scam. The staff are seen as representing the qualities of locally-owned banks, with many customers feeling confident in their expertise and helpfulness. However, some concerns were raised about certain policies. For example, a customer experienced frustration when the ATM only dispensed a $50 bill without smaller denominations, and the bank refused to break the bill without additional fees, which was seen as inconvenient. Overall, the branch is regarded as a friendly, professional, and reliable place that provides good customer service, even if a few policies seem less practical.
LOVE this branch! PLUS a manager handled a tricky ROTH bi-institutional conversion with a follow-up phone call SAME DAY. I picked up paperwork prepped for me to sign when on a very tight Saturday schedule.
July 2024
I spent the major portion of my career in banking, mostly in management. I'm a fan of locally-owned banks and find the TD Rindge staff to represent the epitome of what that meant way back then.
August 2022
Great experience with the staff. Friendly and helpful.
