Metro by T-Mobile at 380 Lafayette Rd is known for its friendly and helpful staff who provide excellent customer service. Customers appreciate the knowledgeable team members, especially Eric, who is praised for his patience and expertise in helping with phone issues and setting up new lines. Ashley and Amy are also highly recommended for their quick, thorough assistance with device problems, including fixing phones, transferring contacts, and ordering replacements. Customers have had positive experiences resolving issues such as slow phones, pop-up ads, and call problems, often leaving satisfied with the quick and friendly service. Many reviewers prefer this store over others, highlighting its professionalism and dedication to customer satisfaction. The store offers a variety of prepaid plans with unlimited talk, text, and data, along with 5G phones from brands like Apple, Samsung, and OnePlus. Overall, the team at this location is committed to helping customers with their device needs in a friendly and efficient manner.
I went here to switch my service and Eric was a great help! Nothing but polite and helpful very glad I went to this phone store
July 2025
I had a problem with my phone and ERIC was wonderful!!! He knows his stuff. I will never go to another MetroPCS store but this one and I live in Gloucester, MA. Based on the MetroPCS stores in MA, I would drive up there anyday over going to any of those.
June 2025
The salesman, Eric was extremely helpful and had patience with us. Easy and helpful setting up new lines and picking out a phone
