Lilac Car Wash is a well-maintained facility that offers both automatic and self-service options for car cleaning. Customers appreciate that the machines are generally operational and do a good job of cleaning, especially the wheels and tires, which are often better than at other places. The automatic wash features a unique dryer that moves down and back up the car, and the spray coverage on both sides is praised for being thorough. However, some customers have experienced issues with the self-service wash, such as misaligned stickers, non-working timers, and a lack of a dryer, which can make the process less user-friendly. The vending machines and vacuums have also been reported as sometimes not working, though the staff is responsive and quick to resolve problems, often offering refunds and excellent customer service. One customer noted that the wash in Gonic location needs maintenance, as the length of the wash was insufficient for their vehicle, leaving parts uncleaned. Overall, Lilac Car Wash is valued for its good cleaning results, especially in winter for salt removal, and its friendly, responsive staff. While some equipment and features could improve, the facility remains a popular choice for quick, effective vehicle cleaning.
