-
December 2023 by Ben Bendiburg
The rooms are a little dated, but the location and service are outstanding.Rooms: A little datedNearby activities: Lost to do, close by.Walkability: Extremely walkable. Shuttle service is available.
-
October 2023 by bonnierI6158IC
Very dirty room that was not cleaned prior to arrival.Staff changed us to 2 more rooms equally dirty with dirty towels and food remains plus no beds made etc.Very hot and had to use a fan! Would never recommend you stay here.Mattress should be discarded and updates made.1970 decor and needs to have major updates.Staff was very nice but they have no support from their superiors to remedy these situations. The breakfast was taken care of by a nice man with all the responsibility to maintain that particular area. These are only a few of the recommendations that this lodge needs to be up to standard! So thankful to leave!!!
-
August 2023 by T L.
Dirty rooms. Owner owned condos. Owers don't care. Dirty rooms. Owner owned condos. Owers don't care. Dirty rooms. Owner owned condos. Owers don't care.
-
July 2023 by acpadelford
We had stayed at Black Bear few times before but unfortunately the place isn’t the same. They put as on #515 and it was disgusting . The unit hasn’t been cleaned and neglected for a long time. We reached out to manager and had to wait to be moved to other unit that still not well cleaned.
-
May 2023 by DJ H.
Worn down. It's condos that people own so you don't know what you are going to get. Broken and worn furniture and bathroom for us. I've stayed in nicer highway motels. But there's really no such thing as nice accommodations at this resort.
-
March 2023 by Sportlaan
Large condo for the price, great value for an inexpensive stay with kids- they loved the pool. Room could have been cleaner- recycling wasn’t taken out from the stay before us and was still in the closet. Cereal on the floor under the furniture. Great shuttle service.
-
March 2023 by Jackie C.
This place is rough. It has a very cute New England lodge appeal with a friendly staff when you walk in but it stops there. The rooms are in really rough shape, not only completely outdated and stained but worse they are not clean. Our bathroom still had hair in it and others in our group also complained of the lack of cleanliness. The hotel does have an indoor/outdoor pool and a very small arcade that is a hit with the kids. Given the state of the room, I would seek alternative accommodations if we return.
-
March 2023 by Tony M.
This place is awful. The hotel is very old and poorly maintained. Our room had a tiny water heater which ran out of hot water in the middle of my daughter's shower so she had to finish washing her long hair with ice cold water.The front desk couldn't be bothered to bring anything up to our room when we called looking for simple stuff like shampoo or towels. They didn't even have ordinary things like extra hangers for the closet.They claimed the room we got was a suite and would sleep 6 people. There was a twin size trundle bed for small kids and one queen size bed. I had to sleep on the pull out couch so the wife and kids could have beds.There's was a small antique kitchen in our room. The peeling paint in the kitchen area and bathroom wasn't what I expected for the price.There's no amenities except for a disgusting pool and an old arcade.I would recommend going elsewhere.
-
March 2023 by D C.
This review is based on the condition of Unit 420. The staff were friendly and helpful, however I sensed they are struggling to run a smooth operation due to the lack of support from their superiors. This lodge hosts both visitors and long term residents, so they try hard to accommodate both, common sense, you need to be respectful of others during your stay which is very reasonable. Unit 420 is disgusting. This wasn't a case of "it wasn't cleaned well after the last stay"... this unit has been neglected for a long time. It also lacks the supplies you would expect it to be furnished with. We were completely horrified by how dirty this unit was. It hasn't been vacuumed, washed or deep cleaned in a very long time, if ever. I hope my review makes it to the owner, you should be ashamed of yourself renting this unit out in the condition it's in while lining your pockets with a good rental fee.
-
March 2023 by dolo123
This review is based on the condition of Unit 420. The staff were friendly and helpful, however I sensed they are struggling to run a smooth operation due to the lack of support from their superiors. This lodge hosts both visitors and long term residents, so they try hard to accommodate both, common sense, you need to be respectful of others during your stay which is very reasonable. Unit 420 is disgusting. This wasn’t a case of “it wasn’t cleaned well after the last stay”… this unit has been neglected for a long time. It also lacks the supplies you would expect it to be furnished with. We were completely horrified by how dirty this unit was. It hasn’t been vacuumed, washed or deep cleaned in a very long time, if ever. I hope my review makes it to the owner, you should be ashamed of yourself renting this unit out in the condition it’s in while lining your pockets with a good rental fee.
-
December 2022 by Wanderer286737
Not clean. After traveling all day we ordered take out and ate back at the room . There was only 1 plate in the cabinet and the rest were still dirty in dishwasher from previous guest. Rug was filthy and kitchen floor had crumbs and stains everywhere. No blow dryer in room and when I asked for one they said maybe they could find one . When the maintenance guy came with a blow dryer he tried to tell me I just couldn’t find it and told me where to look under the sink. I told him twice there was no dryer under the sink but a can of paint. My son also wake up with a weird rash I’m hoping not from dirty bedding.
-
October 2022 by Wanderer9899920
The carpeting was very old with burned or melted areas. There were stains on the ceilings, walls, lamps in our room. The appliances were over 10 years old. The closets were full of broken lamps. The rooms were sparsely and weirdly furnished. It was in desperate need of updating. It was nice to have a kitchen but for the price we paid, we expected much better. Art had fallen off the walls leaving stains and placed in the closet. The hot tub was the oldest semi-operable hot tub I've ever seen. The whole building needed major updating. We were disappointed in the poor appearance. Bed quality, mattresses, and blankets were poor and outdated. We wouldn't go back.
-
September 2022 by KellyL012
Stayed here for tennis tourney. Pros: I liked staying somewhere with a bigger floor plan with a full kitchen, and two bathroom sinks outside of the shower/toilet were great for getting ready. I enjoyed hanging out on the deck area above the entrance- good place for large groups to gather. Could walk to the square with restaurants. Got quick service at the front desk. Negatives: could def use some upgrades! But ours was not dirty like other recent reviewers have said. Most are outdated, if staying somewhere with a really nice bathroom is important to you, then this might not be the place for you. Pool didn't look very big. There was a note about towels that gave the impression you might get housekeeping services but we never did during a 5 night stay, so we were a little confused on that.
-
September 2022 by TeressaC_84
I was appalled at the filthy state of our room, particularly the bathroom. The tub/shower had so much soap scum on the bottom that it could not have been cleaned for months. Someone's dirty washcloth was hanging over the shower rod. When I reported that to the front desk they told me that if I brought it to them they would take it. When I said I didn't want to touch someone else's dirty washcloth, they offered me rubber gloves. I think they should certainly have retrieved it themselves but, since I didn't have that option, I brought it out to the desk, wearing gloves. There was hair in the tub, on the floor, and on the bed sheets and pillow case. I also told the front desk how dirty the shower was and they did not offer to do anything about it. I understand that hospitality staff is difficult to find now. However, if a hotel cannot at least maintain basic standards of cleanliness, they should not be operating. I will not stay at this location again.
-
August 2022 by lmn2
I stayed here very recently and absolutely can not believe that these units are in a rental business. The need for updating is a giant understatement. The unit needs to be gutted to the studs. The bathroom smelled like a litter box. the furniture was early eighties wood dormitory furniture. The mattress was soooo bad that it was already in a "V" before we laid down it. There was ketchup on the table as well as the couch. The dishes were filthy. I turned in a pot that had food that hadn't been cleaned out in what seemed like days if not weeks because I didn't want to held responsible. Both TV's were not functioning. the ceiling light/fan fixture had a missing light and glass shade and the owner thought the solution to this was to put black tape on this. I can go on and on. The owner of this unit should be absolutely ashamed of themselves and the BBL should be ashamed that 1. for renting such dirty and units in such disrepair and 2. putting their employees in a position of having to deal with the repercussions of renting dirty, outdated disgusting units. As a former owner of a rental unit at the ski area further north of WV, my rental agency would never have rented my unit if I had a "product" such as this. To sum this up, there is just no excuses for BBL and renter beware, stay away at all costs.