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November 2025 by Joli Hernandez
Horrible bank, horrible customer service. would not recommend
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October 2025 by Pinkesh Sawant
Amazing bank and very helpful staff. Staff went out of their way to help.
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September 2025 by Esu Fayad
Helpful
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May 2025 by John Donatelli Jr
Very helpful people! Especially Nicola!
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March 2025 by N. Hayes
I have a pleasant experience banking at Citizens even though I physically have to go in for a wire every single time. The bankers are nice though every where I go.
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March 2025 by Atiya Stephens
Amazing bank very reliable, helpful and great customer service!!!
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February 2025 by MomShe's Cleaners LLC
Bad customer service her name is Felomena or Valentina she hang up the phine on me and very rude and unprofessional. I was a customer for a while now and i have never recwived a good customer service feom them eversince. Do not use this bank i will definitely find another bank.
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December 2024 by rosemarie ricciardi
I am very happy with Citizen Bank, I have not had any issues with them and they have been quick to resolve any problems I've created :) On the phone and in person they have been amazing! I went on Saturday to the Bayonne branch, I came in 5 minutes before closing and they were super nice! There were 2 employees and honestly they brightened up my day! One of the young ladies even fixed my camera setting - it was driving me crazy for months! I definitely recommend this bank.
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June 2024 by Ziyad Oudeh
Even though I went to the wrong place, the staff were very friendly and informative. Moving to the area, plan on opening an account with this branch.
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June 2023 by Rocky
I am writing this review to share my disappointing experience with the customer service at Investors Bank located in Bayonne, New Jersey. After receiving no assistance at the Citizens Bank location in Yonkers, I contacted the Citizens Bank branch in New Jersey, where I initially signed up, seeking help with an important matter. I was assured over the phone that they would be able to assist me once I visited the branch in person.Given the significant distance, I wanted to ensure they could help before making the one-hour drive. I was advised that this branch might have more resources to handle my situation since it was originally an Investors Bank branch, and they may have access to the specific documents I needed, which were not available at Citizens Bank since the acquisition. With this information in mind, I decided to visit the Bayonne location.Upon arrival, however, I was informed that there was nothing they could do to assist me. Despite my requests for help, the representative was unable to provide any meaningful support or guidance. The visit turned out to be unproductive, as the representative was dismissive and offered no viable solutions.Hoping for a resolution, I made an additional attempt to seek assistance from the representative over the phone. However, their memory of the situation seemed to be unclear, and their response did not align with the information previously discussed. This lack of understanding and dismissive attitude left me feeling frustrated and unheard.Determined to find a solution, I sought help from another branch in White Plains, New York. The contrast in customer service at the White Plains branch was astounding. The staff there were attentive, patient, and went above and beyond to understand my situation and provide the necessary support. Their willingness to help and the diligence they displayed were commendable.The transition from Investors Bank to Citizens Bank has undeniably made my life more complicated. I have heard of other customers facing challenges and difficulties due to this transition. Regardless, I believe that I should have received assistance during this matter, which unfortunately did not happen. It is disheartening how unhelpful the customer service became when I needed support the most, especially considering how helpful they were during the account opening process. I also encountered limitations with Zelle transfers and ATM withdrawals prior to this matter, further adding to the frustration.In conclusion, I am disappointed by the customer service experience at Investors Bank in Bayonne, New Jersey. While the branch in White Plains, New York, was instrumental in resolving my issue, the lack of assistance and dismissive behavior I encountered in Bayonne only served to complicate matters. I sincerely hope that the bank addresses these issues and improves their customer service to ensure that customers receive the support they need, particularly during challenging situations.Thank you for taking the time to read about my experience. I hope my feedback helps in enhancing the overall customer service provided here.
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June 2023 by Trevor Trev
Linda cruise needs to be demoted. She doesn’t know how to talk to customers nor provide the service we need
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June 2023 by Ceejaii
worst branch ever manager doesn't know how to talk to customers, and asking unprofessional questions, and when I ask to talk to a manager in a higher position i was told to leave
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December 2020 by Calvin Brooks
This is the worst branch. I've been with investors bank for 8 years. Donnell McKinney, who is a floater CSA Supervisor, refused to give me a money order. He told me blacks not allowed money order.
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December 2020 by Tommy Tran
The staff and this bank is the best in Bayonne. I have accounts with the bigger banks and always have to wait or have difficulty finding parking. You won’t have this problem here. They also have free refreshments so that’s nice.
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October 2020 by C Brooks
This is the worst branch. I've been with investors bank for 8 years. Donnell McKinney, who is a floater CSA Supervisor, refused to give me a money order. He told me blacks not allowed money order.
