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February 2024 by CeCe Cretarolo
Went in to switch to Metro and it was the worst customer service experience I've ever had. The lady charged me for insurance without consent (for a BYO device) and didn't bother to tell me until I was leaving the store. She also spent more time talking to a different customer than to me and did not provide me with a properly itemized reciept of the transaction. I don't know what her name is because she wasn't wearing a name tag. I've been a Metro customer in the past and I have NEVER experienced such terrible customer service from them before.
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October 2023 by Larry Nguyen
There was only one woman working in this store. We were waiting, she skipped us like we were invicible. Pretty bad customer service. We walked right out.
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September 2023 by J Camille
Carlos! Carlos! Carlos!!!CARLOS IS THE BEST EVERHe set up my iPhone in literally less than 10 min! And right before closing too! I want to make sure he is recognized for his hard work and customer service!!!
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August 2023 by Deepak Sheth
Management is very poor they don’t keep proper change of money in there store for $ 20 customers has to go to nearly store to get change
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May 2023 by Deborah Pollinger
We've been with company for years. Need new phones now and the upgrade price is insane. And the guy working that day told us he couldn't transfer ANY of our data over. No contacts, pics, nothing. He told us that if we went to a different location, maybe THAT person could transfer it. WHAT? We've never had this problem with them in all these years. Time to switch.
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May 2023 by Rafael Rodriguez
Overcharging must be their motto.
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April 2023 by Michael Pared
Nice people fast service
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October 2022 by Captain Nimo
Thank you Vita! Exceptional service. Extremely uncommon these days.
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September 2022 by Natural H.
Fast service, friendly and very helpful. Great customer service! Shopped around for a better deal but ended up returning and I'm happy I did. I recommend this Metro PCS.
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August 2022 by Maria Ortiz
I had to pay the bill
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November 2020 by Bob Boni
Dangerous store if you are new to the phone game. Best con artist sales people. Go to North Arlington store, 613 Ridge Rd! At least you'll have a shot at getting your money's worth.
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July 2020 by Jackie Lynn
Poor service, store dirty, bad attitudes from employees don't care . I will never go there again and these people try to overcharge on everything to make extra money
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June 2020 by Jorge Paravisini
Excellent service, very kind and helpful employees
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July 2019 by Lady Vargas
I went to this store to upgrade I wanted a iPhone when I ask for the price the girl that works there old me the phone was 200 hundred but I will have to pay 100 dollars more for simcard and the activation and service is no way. I went to another store in north Arlington and only pay the phone the taxes and 16 dollars activation I will never ever come back to this store they just wanted to rip me off.
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July 2019 by Anthony Vega
my wife and i came to this store to purchase a samsung s10+ and we didn't buy it and we would never touch this store with a ten foot pole and we would never recommend anyone to shop here. either they did not understand my needs, did not care to explain more clearly or just plain did not care