TD Bank, a financial institution with branches across the region, has received mixed reviews from its customers. While some have praised the exceptional service and assistance provided by employees like John, Meghan, William, Rodney, and a new team member, others have had less satisfactory experiences. Customers have highlighted the convenience of the mobile app, which allows them to avoid visiting the bank in person. However, some have expressed concerns about the level of personalized attention and the need for more training for certain staff members. One customer noted the "order taker's approach" and the lack of conversations to understand their individual needs. Despite these challenges, the bank's overall appearance and cleanliness have been praised, and the drive-thru team has been recognized for their professionalism. Additionally, some customers have appreciated the bank's swift resolution of any issues that have arisen. Ultimately, while TD Bank has received a mix of reviews, the majority of customers seem satisfied with the services and support provided, particularly by the friendly and helpful staff members.
I stopped by at TD Bank in Berlin to deposit my check and I’m so glad to meet with Alexandra. She speaks my language. She explains me a lot of things which I didn’t know and offered me open CD. It’s pleasure to meet people who speaks my language and can help us with our banking.
December 2025
The Manager Eric was the nicest, most helpful guy EVER! I was in & out with getting a new debit card after mine was eaten by the ATM (happens) and as previously mentioned, he was awesome. I cannot thank him and his team enough for their help and hospitality!
May 2025
John at this location was super helpful. This is a review for John and who ever hired John! With other individuals at other locations, the last few times I didn't receive nearly as much insight to my options for my accounts. Really appreciate the guidance!
