Pep Boys in Beverly provides reliable auto service and tire care. Customers report this is the best location, where staff make everyone a priority and ensure they get the help needed to feel safe. Many have had a great experience, noting the shop is accommodating for those in a time crunch, offering same-day service with no hassle. The staff at the front desk are described as knowledgeable, professional, and really accommodating. The technicians save the day, offering significant savings compared to dealerships for major services like brake repairs, and completing work that other mechanics could not. They provide stress-free, quick service that earns customer loyalty. In emergencies, such as a broken muffler leaving a driver stranded, the staff show exceptional understanding and kindness, going above and beyond to help without charge, even staying late. This dedication makes customers feel blessed and safe, compelling them to return for all auto needs despite long drives. The overall experience is highly recommended, with customers refusing to let anyone else touch their car afterward.
Zion is a man amongst men, the type of leader to pull you through a burning building. His customer service shines above all others in the industry, should be the regional manager. Word on the street is he’s a former Eagle. Seriously, to whoever reads this, stop in, your family.
August 2026
I came in without an appointment after work today because my tire pressure light came on during my drive home. Zion greeted me when I walked in and was able to get my car looked at immediately. The technician found a nail in my tire and fixed it, and I was back on my way home within 45 minutes from the minute I walked in.... read full comment
August 2026
Car was finally driven in for service 1 hour past the appointment time. But besides that everything else went well. Tires installed and wheel alignment. Time will tell if alignment was done correctly.
