Victra is a local Verizon Authorized Retailer in Boonton, NJ, offering a full range of wireless devices, accessories, and device protection. Customer service is consistently described as excellent and amazing, with consultants noted as extremely nice, very helpful, knowledgeable, thorough, and attentive. They are dedicated to answering all questions, ensuring customers understand their options, and providing a fully satisfying experience. The process for getting new devices can be long, often requiring an appointment and taking over two hours, but the staff works to make it go by fast. Customers report getting great deals and highly recommend the store, with many planning to return.
Alex, customer service rep, was knowledgeable and extremely helpful. Never did I feel rushed and Alex explained the process in detail.
July 2025
Customer service was excellent and we got some really great deals, some of which were suggested and provided by Verizon for being regular customers. Just keep in mind that getting a new phone usually requires an appointment and is a 2+ hour process.
June 2025
Dan was awesome. He was very helpful and thorough throughout the entire process of getting new phones, watches, wifi, and switching carriers. The process was long but he made it go by super fast. Dan is the best!
